Experienced Client Relations, Operations Manager, and Account Manager with a demonstrated history of working in the Customer Service, Technical, Sales, and Travel Tourism industries. With over 11 years of experience in Business Process Outsourcing (BPO). Skilled in Account management, Staffing solutions, Offshoring, sales negotiations, product demonstration, closing sales, and profit generating. Customer service representative with 6 years of experience handling inbound calls that exceed and consistently meet goals. A hardworking, reliable, enduring, and result-oriented person with a clear vision toward completing any task in a timely and effective manner. Highly motivated person, and I am a team player I am a person who always looks on the positive side of life no matter how tough the situation. Since I already have experience dealing with other people with different personalities, attitudes, and behaviors, I've learned how to become more flexible and multitasking. I believe in excellence and have always dedicated myself, my talents, and my creative abilities to ensure the successful accomplishment of any company's goals. My positive attitude and willingness to give 100% make me a valuable asset to any organization that would employ me. I am confident that my skills will be an asset and have a favorable impact on your organization.