Arn Machiaville Arandilla

Name: Arn Machiaville T. Arandilla Contact Information: Phone: - Email:- Date of Birth:- Address: Talisay City, Negros Occidental, Philippines, 6115 Gender: Male Professional Summary: Detail-oriented IT specialist with 7 years of experience in encoding and technical support. Proven track record of successfully troubleshooting and resolving complex technical issues for a variety of clients. Strong communication skills and ability to explain technical concepts to non-technical users. Skills: • • • • • Encoding: o Proficient in data compression techniques, such as lossless and lossy compression. o Experienced in converting data files from one format to another. o Skilled in using encryption techniques to protect sensitive information. o Skilled in encoding digital images and videos for efficient storage and transmission. Technical support: o Experienced in resolving technical issues in a timely and efficient manner. o Strong communication skills, including the ability to explain technical concepts to non-technical customers. o In-depth knowledge of the products and systems being supported, as well as the ability to quickly learn new technologies. o Proven ability to troubleshoot and diagnose technical problems using a systematic process of elimination. o Strong time management skills, including the ability to prioritize tasks and manage multiple support requests simultaneously. Troubleshooting: o Skilled at identifying and solving technical issues, from hardware and software problems to network and system issues. IT Support: o Proficient in supporting and maintaining IT systems, including installing and configuring hardware and software, and providing ongoing maintenance and support. Web Design o HTML, PHP, CSS, JavaScript, UX/UI Design Work Experience: Encoder (July 26, 2020 – January 31, 2023) Philippine Red Cross Negros Occidental – Bacolod City Molecular Laboratory • • • • • Encoded digital images and videos files using software such as Adobe Photoshop and Wondershare Filmora. Encoded client information in a system and ensuring the accuracy of encoded data. Making data organize and providing backup for recovery of client information. Able to manage large amounts of client data with precision. Able to handle angry or frustrated client in a professional manner. IT Specialist (August 15, 2018 – August 15, 2019) ITCD Corporation | Ayala Alabang, Muntinlupa City • • • • • Installed, configured, and maintained computer systems, software applications, and networks. Managing and securing network systems, including firewalls and routers. Troubleshot hardware and software issues and implemented solutions to resolve them. Assisted in the design and implementation of security measures to protect computer systems and networks from cyber threats. Monitored and optimized system performance, as well as implemented backup and recovery procedures. IT Specialist (August 3, 2016 – March 31, 2018) Nautical Maritime Safety and Security Agency Inc. | Malate, Manila • • • • • • Installed, configured, and maintained computer systems, software applications, and networks. Assisted in the development and implementation of security measures to protect computer systems and networks. Monitored and optimized system performance, as well as implemented backup and recovery procedures. Developed and maintained the company's website using HTML, CSS, and JavaScript Designed and implemented responsive web pages that optimized user experience across various devices. Conducted user testing and gathered feedback to make continuous improvements to the website. Technical Support Representative (DepEd Special Project September-December 2015) RedDot Imaging Philippines Inc. | Sampaloc, Manila • • • Installed computers in schools in Region 6. Provided technical support to the teachers in the said program. Be able to explain technical concepts to non-technical clients. Education: Bachelor of Science in Information Technology -) AMA Computer College-Bacolod | Bacolod City Character Reference: Will process upon request