Armyn Anne A. Mangahas
General Manager | Executive Assistant to
the CEO
About Me
My Contact
Experienced in business operations, executive support, and strategic
management, I bring a proven track record of optimizing workflows,
managing teams, and driving efficiency. With expertise in administration,
process improvement, and high-level decision-making, I excel at
streamlining operations to enhance productivity. Known for my strong
leadership, problem-solving skills, and ability to handle complex tasks with
precision, I am committed to delivering top-tier support and operational
excellence.
--
Professional Experience
Cubao, Metro Manila, Philippines
Move Your Business | General Manager
December 2022 - Present
Hard Skill
Business Operations Management
Project Management
Financial Planning & Budgeting
Data Analysis & Reporting
Process Improvement & Optimization
CRM & Customer Relations
Management
Advanced Calendar & Scheduling
Management
Contract & Vendor Negotiation
AI-Powered Productivity Tools
Compliance & Risk Management
Soft Skill
Leadership & Team Management
Critical Thinking & Problem-Solving
Strong Communication Skills
Time Management & Prioritization
Adaptability & Resilience
Discretion & Confidentiality
Emotional Intelligence
Attention to Detail
Proactive Mindset
Collaboration & Relationship-Building
Education Background
Key Responsibilities:
Led and managed daily business operations to drive efficiency and
productivity.
Developed and implemented strategic plans to achieve company
goals.
Supervised and coordinated cross-functional teams to optimize
performance.
Streamlined workflows and improved processes to enhance
operational efficiency.
Managed budgets, financial planning, and resource allocation.
Oversaw client relations, ensuring excellent service and satisfaction.
Handled problem-solving, conflict resolution, and high-level decisionmaking.
Tracked key performance metrics to assess business growth and
improvement.
Fostered a collaborative and high-performing work culture.
Move Your Business | Executive Assistant to the CEO
December 2022 - July 2023
Key Responsibilities:
Managed complex calendars, schedules, and meetings for executives.
Handled high-level correspondence, emails, and client
communications.
Mapua University
Coordinated travel arrangements, itineraries, and event planning.
Multimedia Arts and Sciences
Conducted research, prepared reports, and created executive
Undergraduate
summaries.
Certifications
Assisted in project management, ensuring deadlines and deliverables
were met.
Lean Six Sigma - White Belt
Maintained confidential records, contracts, and business
Lean Six Sigma - Yellow Belt (ongoing)
documentation.
Lean Six Sigma - Green Belt (ongoing)
Provided administrative and operational support to streamline
Top3 Performer of the Year 2014
TELUS Values Passion for Growth Awardee
TELUS Values Courage to innovate Awardee
TELUS Values Embrace Change Awardee
executive tasks.
Acted as a liaison between executives, teams, and external
stakeholders.
Implemented time-saving strategies to improve workflow efficiency.
Anticipated executive needs and proactively addressed challenges.
My Contact--
Cubao, Metro Manila, Philippines
Hard Skill
Business Operations Management
Project Management
Financial Planning & Budgeting
Data Analysis & Reporting
Process Improvement & Optimization
CRM & Customer Relations
Management
Advanced Calendar & Scheduling
Management
Contract & Vendor Negotiation
AI-Powered Productivity Tools
Compliance & Risk Management
Soft Skill
Leadership & Team Management
Critical Thinking & Problem-Solving
Strong Communication Skills
Time Management & Prioritization
Adaptability & Resilience
Discretion & Confidentiality
Emotional Intelligence
Attention to Detail
Proactive Mindset
Collaboration & Relationship-Building
Education Background
Mapua University
Armyn
Anne A. Mangahas
January 2021 - February 2023
QA World | Assistant General Manager
General
Manager | Executive Assistant to
Create, amend, and enhance processes and scoring guides
theDocuments
CEO and spreadsheet organization
Calendar management
Key responsibilities:
Proposal creation and presentations
Weekly meetings with the CEO
Handled and facilitated training for both newbies and
tenured Quality Analysts virtually
SME and Team Lead orientation and onboarding
Create quizzes for trainees monitor the overall performance
of all Admins
Provide feedback and coaching to all Admins
Mentorship
Point of contact in technical issues
OIC (General Manager)
Hiring and recruitment
QA World | Quality Assurance Team Lead
July 2018 - January 2021
Key responsibilities:
Monitor the overall quality of Quality Analysts
Team management
Queue management for 12 different clients
Capacity planning
Coach under performers in quality
QA World | Subject Matter Expert
March 2018 - July 2018
Key responsibilities:
Check the entries that were tagged by the Quality Analysts to
ensure that we deliver high accuracy for our Clients
Assist in the queue management by analyzing transcripts
when the volume is high
Multimedia Arts and Sciences
QA World | Quality Assurance Analyst
Undergraduate
February 2018 - March 2018
Certifications
Lean Six Sigma - White Belt
Lean Six Sigma - Yellow Belt (ongoing)
Lean Six Sigma - Green Belt (ongoing)
Top3 Performer of the Year 2014
TELUS Values Passion for Growth Awardee
TELUS Values Courage to innovate Awardee
TELUS Values Embrace Change Awardee
Key responsibilities:
Read through transcripts and tag the skills that are
applicable in every statement, the call tag, and the outcome
in every call that was required by the Client
QA World | Slack Community Coordinator
December 2017 - February 2018
Key responsibilities:
Answer questions and queries from the online community
Offer support to the newbies and tenured transcribers who
were having difficulties or technical errors on their calls
QA World | Transcriptionist
November 2017 - December 2017
Key responsibilities:
Transcribe calls from different industries such as Insurance,
Loan, Financial, and Sales
TELUS International | Customer Service Representative
February 2013 - March 2016
Key responsibilities:
Answers inbound calls to discuss the bill of the customer
Sell insurance that would cover the customer's HVAC
equipment
