Arminda Miranda

ARMI NDAP.MI RANDA OBJECTI VE:Togi v et hebestqual i t yser v i ceanddemonst r at et he compet encet hatsat i sf i es t hei nt er estoft hecompany . QUALI FI CATI ONS:  Cer t i f i edi Connect , GEM, andPr oductTr ai ner ; ski l l edi nt eachi ngNewHi r e Tr ai ni ngcl assesbot hf orv oi ceandnonv oi ce( chat ) .  Possessesgoodi nt er per sonal andcommuni cat i onski l l sandmanages mul t i t aski ngef f ect i v el y .  Wi t hhi ghst r esst ol er ance, zestf orl ear ni ng, andwi l l i ngt obet r ai ned.  Team pl ay er , v er yf l exi bl e, f astl ear ner , andal er t . WORKEXPERI ENCE:  Cust omerCar eRepr esent at i v e–Uni t edHeal t hCar eGr oup( UHGAccount )June23, 2007 –December9, 2009; Tel et echCust omerCar eManagementPhi l i ppi nes, I nc./Cont act nos- •At t endst oal l cust omerbenef i ti nqui r i es, quest i ons, andpr ocesses t hei rheal t hcl ai ms.  Techni cal Suppor tRepr esent at i v e–( Char t erAccount )December10, 2009– August24, 2010; Tel et echCust omerCar eManagementPhi l i ppi nes, I nc. / Cont actnos- •Tr oubl eshootcust omer ’ sI nt er neti ssuesandconcer ns. •Pr ocessessal esor der . •Set sanappoi nt mentf ort echni ci anv i si t . •Pr ov i desexcept i onal cust omerser v i cet oal l subscr i ber s.  Pr oductandi Connect( Language)Tr ai ner–( Char t erAccount )August25, 2010–Oct11, 2012; Tel et echCust omerCar eManagementPhi l i ppi nes, I nc./Cont actnos- •Handl esNewHi r eTr ai ni ngcl assesf orv oi ceandnonv oi ce( chat ) suppor t s. •Fol l owt het r ai ni ngagendabasedont hegui del i nespr ov i dedbyt he Cl i ent s. •Senddai l ydel i v er abl essuchasDai l yTi meRecor d, Cl assTi mesheetor Endof Dayr epor t s. •SendEndof WeekandEndof Mont hRepor t sl i ket hesi t e’ smont hl y andweekl yper f or manceupdat est ot heCl i ent s. •Updat i ngt r acker s( excel f i l e)oft heagent ’ sweekl yscor esf ort hequi z updat es. •At t endst oweekl yCl i entcal l meet i ngf ort heaccountupdat es. •Moni t oragent ’ sper f or mance( si deby si de, QA, andr emot e)  Appoi nt mentSet t er( HomebasedOdesk)–Oct ober2012–December2012  Wor kedasaPhoneSuppor tRepr esent at i v ehandl i ngdi f f er entaccount sl i ke Dol cer aCor por at i on.  Set t i ngupappoi nt ment sf ort heupcomi ngWebi nar s  At t endi ngWebi nar sf ormyCl i ent  Updat ewor ksheet( Excel Fi l e)  WebResear ch( HomebasedEl ance)–December2012–Januar y2013  Resear chi ngal l upcomi ngev ent sandsemi nar si nDubai , UAE  Consol i dat i ngal l t hei nf or mat i onandpl acedi ti nanExcel f i l e  ChatSuppor tRepr esent i v e–December2012–Apr i l 2013  Wor kedasaChatSuppor tRepr esent at i v ef orCarDeal er shi ps  Maki ngsur et hatt hev i si t or ’ si nqui r ywi l l bef or war dedt oapar t i cul ardeal er .  Wi l l gat hermor ei nf or mat i onaboutt hepr ospect spr ef er r edv ehi cl e especi al l y t hei remai l addr essandphonenumberf ort hem t obecont act edbyt heCar deal er .  Tel ephoneSal esRepr esent at i v e/ Admi n–May2013–Aug2013  Wor kedasaTel ephoneSal esRepr esent at i v ef oraWei ghtLoss Pr ogr am/ Sal es  Or derPr ocessi ng  Assi sti nAdmi nwor ksl i keget t i ngdai l yr epor t si nsky peandf r om t hedi al er  Li st eni ngandcal l edi t i ng  Respondt oappl i cant semai l f orr ecr ui t mentpr ocessi ng  Conduct i ngt heappl i cant sI ni t i al I nt er v i ew  Pay r ol l / Comput i ngt heagent ssal ar i esandcommi ssi onsandf or war di tt o t hecl i enti nj ustonepay pal f l atf i l e  Cr eat i ngl ogi nsf oral l agent s( VTi ger )  Cr eat i ngt r ai ni ngv i deosandupl oadi ti nWor dpr ess  Set t i ngupappoi nt mentf orcl i entmeet i ngsusi ngBookf r esh  Cr eat i ngsur v eyi nSur v eyMonkey  Handl esTr ai ni ng  Vi r t ual Assi st ant/Emai l Mar ket i ng-(December2013–June2014)       Wor kedasaVi r t ual Assi st antf oraMobi l eCompany Sendsoutemai l t ot hecl i ent Col l ect sEmai l andURLi nGoogl eSear chEngi ne Sendsoutdai l yr epor tt omyboss Sendi ngPay pal I nv oi cest ogetpai d Tel esal esRepr esent at i v e/Admi n/Assi st antManager/Tr ai ner/Qual i t yAssur ance– ( Aug2013–Sept2019)              Wor kedasanadmi nassi st antf orapubl i shi ngcompany Checkagent ’ sdai l yper f or mance Sendsdai l yt i mesheet Sendsoutbi weekl yper f or mancer epor t Checkont heagent s’ ski l l sf orcal l i ng Handl est r ai ni ng Coachi ngagent si fneeded Qual i t yAssur ance Cr eat i ngAgent sFi v e9Logi ns/Reset t i ngLogi nPasswor ds Cr eat i ngsi mpl ev i deot ut or i al s Cr eat i ngLeav eFor msv i aJot f or m /Googl eFor ms Assi stagent si npul l i ngupt hei rr ecor di ngsf orv er i f i cat i onpur poses I nt er v i ewAppl i cant s  Vi r t ual Assi st ant–( Apr i l 2014–Apr i l 2015)  Make23hour soft el ephoneappoi nt ment sf orourI nt er netConsul t antt o at t endt o  Sendemai l soutf r om Heal t hcar edat abase  Resear chi ngdi f f er entconsul t antf r om Har l eySt r eetandput t i ngi ti na dat abasef orcal l backandemai l sendi ng  Dat aEnt r ySpeci al i st–( Nov2015–May2016)Pr oj ect Based  Hel psi ncr eat i ngAut oI nsur ancecl ai msandent eri ti nt ot heCRM  Ver i f yt hecodesar ev al i dbef or eent er i ngi nt ot hesy st em f orpay ment  At t endsweekl ymeet i ngf orpr esent at i onandsubmi ssi onoft hepr oj ect  Cr eat espower poi ntpr esent at i onsf orr epor t i ng  Sendsendof weekr epor ti nanexcel f i l e EDUCATI ON:  Ter t i ar y : Uni v er si t yoft heEast Rect o/ Bachel orofSci encei nBusi ness Admi ni st r at i onmaj ori nMar ket i ng/ SY- Pol y t echni cUni v er si t yoft hePhi l i ppi nesSt a. Mesa/ Bachel orofSci encei n Busi nessAdmi ni st r at i onmaj ori nMar ket i ng/ SY-  Secondar y : Roosev el tCol l ege–SanJuanCampus( SY-)  Pr i mar y : Ni canorC.I bunaEl ement ar ySchool ( SanJuanCi t y ) TRAI NI NGSATTENDED:  GSDTr ai ni ng/Tr ai nerCer t i f i cat i on(August2010)  i ConnectTr ai ni ng( Febr uar y2011)  GEM ( Gr ammarandEl ect r oni cMessagi ng)Tr ai ni ng( Jul y2011) PERSONALI NFORMATI ON: Dat eofBi r t h:December20, 1983 Age:35y ear sol d Pl aceofBi r t h:F.Manal oSt .SanJuanCi t y Ci v i lSt at us:Si ngl e Hei ght :5’ 4” Wei ght :110l bs Rel i gi on:RomanCat hol i c Nat i onal i t y :Fi l i pi no