Armida Michaela Fiesta

Armida Michaela B. Fiesta #43 Mabini Street, Brgy. 17 San To build myself in the strong institution of the community that every personnel socialized with other people may develop one’s trust. - /- POSITION APPLIED FOR SKILLS Francisco Laoag City, Ilocos Norte- Proficient in touch typing; can EMAIL AND CHAT SUPPORT type from dictation. Computer Literate. Can create and edit powerpoint With excellent people skills, the ability to communicate in a clear and effective manner and positive outlook, I would be a valuable addition to the company’s sales team. presentations, spreadsheets, and office documents. Quickly adapts to the work environment and is a fast learner. Willing to undergo EXPERIENCE training. Capable of completing tasks Vertext Handyphones, L ​ aoag City — ​Customer Service Representative MAY 2018 - NOVEMBER 2020 Provided device specifications and service information to numerous customers in order to convince them to purchase smartphone products. Processed customer forms and applications with proper documentation on or before the given deadline. Can fluently participate in conversations that utilize the English language. strategies. RHM Teleservices - Alorica, S ​ an Nicolas — ​Customer Service Representative SEMINARS ATTENDED BIR Tax Updates.​ BIR OCTOBER 2016 - FEBRUARY 2018 Building, Laoag City. Answered incoming calls and responded to customer queries whether by December 10, 2015. voice conversation or email contact. Efficiently dealt with and settled Social Security System customer complaints. Relayed information out of my scope to my superiors and aided them in resolving certain matters to get experience. Payments Update. P ​ acific Building, Laoag City. November 2015. UKL Ever Hotel, ​Laoag City​ — ​ ​Auditor FEBRUARY 2014 - JULY 2016 Filed business documents and audited goods and stocks of the grocery. Recorded the expenses and computed salary for other employees. Attended seminars regarding bookkeeping in order to do better. LANGUAGES English, Tagalog, Ilocano Baker’s Percent, ​Laoag City​ — ​ ​Production Clerk DECEMBER 2013 - JANUARY 2014 Evaluated production and work schedules. Compiled reports regarding work progress and inventory status. Topacio & Topacio Law Office, ​Cavite City​ — ​ ​Secretary JANUARY 2000 - MARCH 2000 Conducted the standard set of secretarial duties, with the addition of compiling legal documents into a digitized format. Ilocos Norte Contractors Association, ​Laoag City​ — ​ ​Office Clerk MARCH 1999 - JUNE 1999 Conducted the standard set of secretarial duties. Country Bankers Insurance Corporation, ​Laoag City​ — ​ Office Clerk APRIL 1998 - MAY 1998, MARCH 2000 - JUNE 2000 Conducted the standard set of secretarial duties. EDUCATION Divine Word College of Laoag — ​ ​Bachelor of Science in Secretarial Administration, Major in Computer Education UNDERGRAD San Nicolas National High School ​— ​High School MARCH 1994 Filipinas East Elementary School ​— ​Elementary MARCH 1990 REFERENCES Michelle V. Duquez — ​ ​Human Resources Officer, Manager, New Vertext Handyphones - Main Branch- Jefferson Flores ​— B ​ aranggay Captain, Brgy. 17 San Francisco, Laoag City Elizabeth Bulaon ​— M ​ anager, New Vertext Handyphones Main Branch- Ulyses Castro ​— M ​ anager, East West Bank San Nicolas Branch San Nicolas, Ilocos Norte