A R M I J I L L I A N T. S E D E N I O
268 15TH Avenue, Cubao Quezon City 1109
Phone:- | 0998 -
Email:-
EDUCATION
Elementary
Secondary
Tertiary
St. Rita College – Parañaque
Immaculate Heart of Mary School
University of Santo Tomas
BS in Interior Design
WORK EXPERIENCE
Revitalize
September 2016 - May 2018
➢ Worked as a Remote Office Manager
➢ Handled inbound calls and all Sales support for the
company’s employees
➢ Handled Operations and Vendor Management
➢ Creates SOPs, Proposals and Reporting
➢ Responsible for all Sales Admin work for the VP and the
entire Sales Team.
Upwork
August 2011 - September 2016
➢ Worked as a Virtual Assistant, Customer, Chat and Sales
Support
➢ Handled different clients who are in need of Admin work,
customer relations, chat, email and sales support.
Acquire Asia Pacific
August 2009 – July 2011
➢ Account Manager for RingCentral Account
➢ Managed book of accounts and conducted regular account
check-ups to ensure service reliability and client’s
satisfaction.
➢ Provided assistance to clients with service, technical and
billing concerns.
➢ Performed regular updates to customers and provide
solutions with possible additional service upsell.
Sutherland Global Services
August 2008 – April 2009
➢ POC – Point of Contact (Assistant Team Lead) for PeoplePC
Account
➢ Tasked to take Supervisor calls
➢ Responsible for tracking daily sales, credit and refunds
processed by the agents and end of day reports.
➢ Responsible for collating and processing escalations from
agents by forwarding it to the clients.
APAC Customer Services
September 2007 – June 2008
➢ Customer Service Representative for Humana Account
➢ Trained to service Provider calls regarding benefits and
claim status of member’s insurance.
➢ Assisted in monitoring teams’ quality standing by giving
weekly feedback to agents.
E-performax Contact Centers April 2006 – June 2007
➢ Marketing Associate for Experian Account
➢ Tasked to handle outbound calls with the purpose of
obtaining and updating the organizational information of
small and large scale business groups.
PERSONAL INFORMATION
Age: 32
Birthdate: December 27, 1985
Birthplace: Quezon City
Religion: Catholic
Language Spoken: English and Filipino
CAREER AND SKILLS HIGHLIGHTS
Over a decade of combined experience in customer and technical support, sales and marketing, quality
assurance and administrative solutions for US Companies. I seek to offer my skills and utilize it in a very
competitive way. Driven and motivated to finish the tasks on time, can definitely provide excellent
service and commitment to work.
REFERENCES
Available upon request.
