Armi Palamos

PALAMOS, ARMI S. SALES REPRESENTATIVE |--HTTPS://WWW.LINKEDIN.COM/IN/ARMI-PALAMOS-A56A451A6/ Highly skilled at creating new relationships and maintaining strong customer relations to generate repeat business. In-depth knowledge of effective sales strategies and exceptional presentation skills. Analytical thinker with the ability to perform well under pressure. QUALIFICATIONS: • Dedicated and hardworking individual • Exceptionally versatile and adaptability • Exposed and interacted with a wide variety of personality • Ability to advance to a higher job levels with actives efforts toward Self –development and advancement • Willing to render overtime • Multi-tasking SKILLS    GDS Expert in Apolo and Sabre Excellent communication skills - written and verbal Ability to Multitask    Excellent customer service skills. Effective Time Management Ability to Work Under Pressure EXPERIENCE Travel Agent/Sales Associate (Asaptickets and SkyluxTravel ) • Dyninno Philippines Inc. • 2017, April – 2023, June • Plan details for travel including transportation, accommodation, and airlines. • Work with clients to determine their traveling needs. • Guide clients on the appropriate styles of transportation, travel dates, costs, and accommodations. • Book transportation and hotel reservations on behalf of clients. • Resolve travel issues, complaints, and refunds. • Meet sales targets and profit goals. Outbound Telemarketer (Allstate Insurance) • Expertel Solutions • 2020, May - 2020, October • Cold call people using a given phone directory to sell products. • Answer incoming calls from prospective customers • Use scripts to provide information about product’s features, prices etc. and present their benefits • Ask pertinent questions to understand the customer’s requirements • Record the customer’s personal information accurately in a computer system • Deal with complaints or doubts to safeguard the company’s reputation • Meet sales targets and profit goals. Customer Service Representative (Sprint Telco Account)) • The Results Companies• 2014, October – 2017, April • Managing incoming calls and customer service inquiries regarding phone or mobile phone services, billing concerns or promo packages • Identifying and assessing customers’ needs to achieve satisfaction. • Ensure all calls are logged in the system for proper monitoring and closure • Provide appropriate solutions in a timely manner. Tier 1 Technical Chat Support (MagicJack VOIP ACCOUNT) • Kudo Support Inc.• 2014, March - 2014 September • Managing incoming chats and customer service inquiries regarding VOIP services, billing concerns or promo packages • Identifying and assessing customers’ needs to achieve satisfaction • Ensure all calls are logged in the system for proper monitoring and closure • Conduct basic troubleshooting. • Provide appropriate solutions in a timely manner. EDUCATION Bachelor of Science in Computer Engineering • SY:- • University of San Jose Recoletos Associate in Travel and Tourism • SY:- • System Technology Institute (STI) SEMINARS Real Estate Sales Agent (Seminar)• Paref Springdale School, Cebu City• 08th of March 2020 • Understand the home buying and selling process, real estate terms, important documents, etc. • Understand the current state of your local market, market forecasts, trends, new regulations, etc. • Identify the different types of mortgages, the mortgage process, getting pre-approved, budgeting, etc 2