Armi Hurboda Deguinio

EDUCATION University of the Visayas 2010 - 2013 BS in Hotel and Restaurant Management WORK EXPERIENCE Qualfon Philippines Inc. – Technical Support Specialist Feb 2017 – Aug 2017  Responded to customers experiencing connectivity issues and provided step-by-step instructions to resolve issues including rebooting hardware. ARMI DEGUINIO Customer Service Specialist / Virtual Assistant PROFILE With a dedication to delivering highquality support and service, I am committed to helping businesses achieve their goals. My aim is to provide solutions that enhance operations, boost customer satisfaction, and drive business success. CONTACT PHONE: - EMAIL:- Sykes Asia – Customer Service Representative (Full Time) Nov 2017 - Present  Acknowledging and resolving customer complaints.  Knowing our products and services inside and outside so that can answer customer’s questions and provide the best resolution. Amazon FBA Virtual Assistant (Part time) Nov 2023 – May 2024  Assist sellers in developing and refining their business plans.  Provide market analysis and identify profitable product niches.  Set regular check-ins and milestones to track progress and adjust strategies as needed. PERSONAL INFORMATION Age: 31 Nationality: Filipino Gender: Male Birth Date: July 2, 1993