I am a seasoned professional with a robust background spanning over 18 years in customer service, technical support, IT help desk management, and talent acquisition. Currently excelling as a Sourcing Lead at Go2, I specialize in remote talent acquisition strategies since November 2019. My leadership journey includes roles as a Team Leader at Tata Consultancy Services and Teletech Holdings, where I effectively managed teams and delivered outstanding service in IT support and customer care. With a foundation in technical support at leading firms like Teleperformance and Alorica, I've honed my problem-solving abilities and customer engagement skills. I also bring unique experiences as a chat host moderator and missionary, underscoring my adaptability and strong communication across diverse environments. I am eager to leverage my multifaceted expertise to drive success and innovation in your organization