Freelancer / Virtual Assistant / Customer Support / Technical Support
Unit 6 Gloria Santos Apartment
Florenceville Salitran 1
Dasmarinas Cavite
- -9352
armandjohnpguerrero@gmail
.com
EXPERIENCE
SKILLS
Armand John Guerrero
KeepTruckin, Homebased— Sales Development
Representative
●
Customer Service
●
English writing &
speaking
February 2019 - PRESENT
●
Technical
Cold Calling, Appointment setter converting leads to an appointment for
●
Administrative
side by side comparison of their current Electronic Logging Device
●
Data Entry
Provider to KeepTruckin
●
Email Marketing
●
Sales and Marketing
●
Internet Research
●
Expert in Zendesk
Open call Centre (Home Based) — Client Development
Coordinator
July 2018 - February 2019
Calling warm leads and convert them to an appointment for a market
evaluation to assess the value of the client's property. Cold Calling for
possible lead conversion.
Business Switch, Manila — S
enior Sales Representative/
Associate Customer Support
April 2018 - February 2019
Handling Incoming and Outgoing calls inquiries for an Australian Based
Company. We are a Business Builder wherein we assist the client from
business registration until business marketing. One of the requirements
Units
PC Desktop - Windows 10,8gb
RAM, 3.20Ghz
Jabra Evolve 40 - USB
Headset
A4Tech HD webcam
for the job is knowledge on how to use Zendesk Platform and CRM Tool.
Telstra, Manila — Tier II Back Office Support
October 2014 - April 2018
Handling Incoming and Outgoing calls and email inquiries for an
Australian Based Company. We provide excellent back office work for
Australian small businesses and consumers. The job requires Technical
knowledge on Internet connection ranging from DSL to Fiber.
ACS Xerox, Manila —
Customer Support Representative
May 2014 - October 2014
Handling Incoming and Outgoing calls for SPRINT an American Mobile /
Internet provider. We handle billing and account issues and minor
technical concerns.
LANGUAGES
English (C2 / Advanced
Mastery)
Tests
EDUCATION
Lyceum of the Philippines University, M
anila — B
achelors
Degree
June 2007 - May 2012
BS. Psychology
DISC
Dominance
46
Influence
19
Steadiness
11
Compliance
24
IQ
Personal Website / Social Media accounts
www.armandjohnpguerrer.wix.com/website
www.upwork.com/freelancers/~015b7464ac-?viewMode=1
www.facebook.com/mamand011
Skype ID : live:armandjohnpguerrero_1
Reference:
Ren Bunda - Team Leader -
Rose Estocapio - Team Leader -
IQ
125
