Arlyne Palcon
Pasig City, PH|- |- linkedin.com/in/arlynepalcon/
Summary
Skills
Analytical sales & dispatch clerk with 3+ years of experience in customer service and serving as
primary analytic support and developing processes to track and monitor sales. Skilled at
creating efficient reporting tools to support effective business decision making at all levels of
the sales force. Skilled and thorough in analyzing problematic situations and in finding creative
solutions. Seeking a business specialist position to utilize my skills in reviewing business
operations and recommend automated solutions that can be expedited in achieving the
company's goals.
Hardware/Systems:
Windows, Mac, IP Network
Addressing, Software Installations,
PC Assembly, Computer
Networking & Security
Core Competencies
Applications/Online platforms:
Wordpress, Wix.com, Zoho Creator,
MS Office Suite, Adobe Creative
Cloud, Codepen, Github, JSBin
Strong written and verbal communicator
Ability to adapt and quickly adjust to
change
Basic knowledge of low code
development platforms
Analytical, Detail-oriented, Critical
Thinker, Self-Motivated
Familiar with Agile software development
methodology
Ability to interact with the customers and
understanding their needs
Strong problem-solving and analytical
abilities
Knowledgeable in requirements analysis
and business process modeling
Knowledgeable in business process
automation and workflow concepts and
instruments
Work experience
Sales & Dispatch Clerk
Scriptmed, Inc.
Sep 2014 - Present
Responsibilities:
Schedule and dispatch drivers for AM shift to appropriate locations, according to customer
requests, specifications and needs.
Receive orders from various clients, monitor deliveries in progress, inform personnel about
logistic problems or updates, and handle questions or complaints from personnel and
clients.
Records and maintains data related to the day’s work load such as delivery confirmations
and customer requests. Tracks deliveries send via courier on a daily basis.
Compile and validate performance reports published to Sales & Marketing Team and
Operations Manager (Daily, Monthly, Quarterly and Yearly).
Communicate with the Operations Manager in situations that require attention regarding
staff, clients, customers, vendors or systems.
Achievements:
Updated the client database to integrate from the legacy software SERPS to the new
business solution software, BIZBOX.
Created an employee leave tracker for the use of the Operations Manager in tracking
employees' leaves.
Provided timely and accurate productivity reports and analysis with MS Excel, including the
creation and maintenance of regular and ad-hoc reporting and the development of
improved reporting process.
Created, managed and maintained sales territories' data and reports, leading to accurate
sales commission payments.
https://www.visualcv.com/arlyne-palcon
Languages:
HTML, CSS, jQuery, Bootstrap,
JavaScript, SQL, PHP
Key Strengths:
Business Process
Management, Reporting &
Documentation, Solver for Excel,
Customer Service, Basic
Computer Concepts
Accounts Receivables Monitoring Staff
Scriptmed, Inc.
Sep 2014 - Dec 2017
Responsibilities:
Monitor and analyze accounts prior to collection activity of outstanding invoices.
Validate account payments based on deposits, post dated checks (PDCs) and bank
transfers from clients and coordinate with the Accounting Department for payment posting.
Follow up with customers seeking payment status on outstanding invoices and work with
customers to explain balance due.
Reviewed accounts receivable aging reports to ensure compliance as well as research and
resolve any payment discrepancies with coordination of the Accounting Department.
Achievements:
Reduced 15% of the total amount of accounts receivables by closely coordinating with the
Accounting Department in the collection of overdue accounts.
Student Intern
Dovetail Ventures Asia Inc.
Jan 2014 - Mar 2014
On the Job Training Program
Student Assistant to the Registrar
STI College Shaw
Jun 2009 - Mar 2014
Achievements:
Developed a student enrollment database that manage the records of enrolled students.
Increased the number of new students enrolled through effective course marketing.
Education
BS Computer Science
STI College Shaw
Jun 2008 - May 2016
Finished thesis: Online E-Learning System
Related Coursework:
Business Computing Tools, Systems Analysis and Design, Object-Oriented Systems,
Open Business Systems, Business Intelligence, Database Management, IT Project
Management
Course Projects:
Online E-Learning System
Developed documentation of the project including data flow charts, process
specifications, and manuals.
Team Leader of a group of 4, designed the website using HTML/CSS/PHP
Systems Analysis and Design
Developed a Sales & Inventory System for thesis preparation, developed the
documentation of the project as part of practical coursework
Appian Essentials
Appian Academy Online
2018 - Present
Currently taking up Appian Essentials online courses for the Business Analyst, Designer and
Developer credentials.
References
Available upon request.
https://www.visualcv.com/arlyne-palcon
