I have 5 years experience as an inbound sales representative, customer service representative and as a technical support representative. I am highly skilled in providing accurate information regarding products and services of the company. Has an In-depth knowledge of taking orders, compute charges, and administer billing or payments, hands-on experience in reviewing, updating or making changes to customer accounts.
• Able to handle returns and complaints effectively.
• Demonstrated ability to record details of client contacts and service history.
• Proven ability to determine answers and solutions quickly.
• Special talent for handling irate and angry customers.
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