ARLET
ESTRADA
VIRTUAL ASSISTANT
ABOUT
I am currently working part-time as a home-based English teacher
with excellent communication skills. I have been teaching for 3 years
now. Recently, I have completed an in-depth Virtual Assistant training
which helped me a lot to provide you high-quality services.
Now, seeking a position as a Virtual Assistant where I can apply my
knowledge and skills for continuous improvement.
EXPERIENCE
O R C H I D
C Y B E R T E C H
S E R V I C E S ,
I N C .
Technical Support | September 2013 – February 2015
I acted as the primary technical contact.
Delivered advanced technical troubleshooting and problem-solving
solutions for end users with mobile phone issues such as data and
network connections.
I have handled inquiries, processed orders, and did follow-up calls to
ensure customer satisfaction.
SKILLS
I am excellent in written and verbal
SITEL PHILIPPINES CORPORATION
Phone, Chat and Email Support| November 2008 - September 2013
I was accountable for analyzing, troubleshooting and supporting
the end-users with printer issues via phone, chat and email.
Knowledgeable in using LogMeIn to access client' s computer and
do the work for them.
communication.
Self-starter with a can-do attitude.
Successful working in a team environment, as
well as independently.
The ability to work under pressure and multitask.
The ability to follow instructions and deliver a
quality result.
I used to assist more than 3 clients simultaneously through Live
Chat.
CONTACT DETAILS
EMAIL
ACADEMIC BACKGROUND
TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES
Bachelor of Computer Engineering
-FACEBOOK
facebook.com/ArletEestrada1
SKYPE-
