Arles S. Vergel De Dios

ARLES S. VERGEL DE DIOS 731-A Moret Street Sampaloc, Manila Mobile Number: - Skype: ayhie2 Email- Dedicated and sensitive individual desires a position as Nursing Aide/Assistant to provide comfort and companionship to people with special needs in assisted living and memory care environments; possess a caring attitude and that gentle touch that is fundamental in treating people with respect and dignity regardless of their particular challenges. SKILLS HIGHLIGHT Certified CPR and First Aider Physically fit and able to lift patients Great observational skills Supply management Grooming and bathing assistance Assessments and vitals Quick problem solver Service - focused Friendly and compassionate bedside manner Basic computer skills Driving Excellent written and verbal communication skills WORK EXPERIENCE May 18, 2020 –Present Nursing Aide Manila Doctors Hospital (U.N. Ave. Ermita, Manila) Provide nursing assistance on floors Provide high-quality patient care. Follow the directives outlined by the head nurse, and staff nurse. Manage supplies to ensure optimal availability for patient care. Take and chart patient vital signs. Transports patients, using wheelchair or wheeled cart. Assisting mobility issues. Turning and repositioning bedridden patients. Bathed and groomed patients, change bedding, and provide basic patient care. Noting observations of patient behavior, including complaints, or physical symptoms to nurses. Adhere to all safety guidelines, protocols, and regulations of the hospital. Mar. 2015 –Present Home Baker Blissful Cravings Accepts made to order cakes and pastries. June 2013 – Jan. 2015 Freelance Home Based Online English Teacher Introduce self to learner. Schedule time commitments. Arrange for means of communication (Skype). Discuss and set learning goals for the learner. Create lesson plans to teach non-native speaker to read and speak English. Help the students learn English grammar, pronunciation and conversational skills. Provide feedback and guidance on language production. Create lesson memo on learner’s progress/challenges Feb. 2011 – May 2012 Challenger HR Pte. Ltd. (Singapore) Executive Assistant Providing administrative and secretarial support to senior management executives. Answering and screening telephone calls; receiving and distributing mail and correspondence. Gathering data and compiling various reports for management. Photocopying materials; maintaining files; ordering supplies; and issuing correspondence. Secures information by completing database backups. Making travel and meeting arrangements, preparing reports and financial data, training and supervising other support staff, and customer relations. Interact with external clients. Oct. 2009 – Feb. 2011 AI Human Resource Int’l Pte. Ltd. (Singapore) Executive Assistant Conducts clerical works such as but not limited to: time-keeping, documentation, filing and organizing. Manages the scheduled appointments and takes care of other business-related activities of the Director. Maintains the orderliness and the cleanliness of the station and adjacent quarters at all times Records the minutes of the meeting, agenda of the meeting and submits the progress reports on time Coordinates with internal departments like Admin /HR , Marketing , Sales regarding various policy updates Secures information. Interacts with external clients. Sept- 2008 – Sept. 2009 Interval International Singapore Pte. Ltd. Administrative Staff Responsible for sending Confirmation Letter to all the members who made a reservation. Process Credit Card payment using E-matters system. Pulling out of Reservation and Cancellation report using Resort Solution System. Answering queries by phone and email. Expedited administration routines and made the filing system more efficient. Apr. 2008 – Sept. 2008 MDR (S) Pte. Ltd. (Samsung Asia) Singapore Customer Care Officer Handles Customer complaints on their faulty/spoil sets. Process of that one to one exchange. Getting back to customer complaints (E-mail, Walk-in, and Call Center). Prepare quotation for out of warranty sets. Handle day-to-day customer enquiries. May 2006 – May 2008 Globe Telecom, Inc. Account Management Specialist Multi-tasking activities: Customer Service and Cashiering. Attentive to details of checking & generating of reports. Handles complaints. Implement SLA (Service Level Agreement) of various Globe Telecom products and services. Answers inquiries of Globe Telecom products and services. Serve customer with satisfaction within the parameters and standards. July 2004 – Dec. 2004 Zuellig Pharma Corporation Medical Representative Promotes the Pharma and health products effectively through proper implementation of the marketing strategies and its subsequent action plan. Conducts on a regular basis prescription and market surveys to determine the territory’s share in the market. Makes regular sales calls and applies good selling techniques in order to achieve sales objectives in coordination with sales counterparts. Nov. 2002 – Nov. 2003 Philippine Long Distance Telephone (Project based employee) Data Encoder Encode telephone application Handling of all incoming and outgoing calls. Coordinates with other department regarding telephone status. June 2001 – Nov. 2001 China Banking Corporation (Contractual) Clerk (Imports Department) Responsible for recording of the transaction made by the client for their cargo shipment. Keeping of documents accurately. Process property of checks payments. EDUCATION March 28 – Nov 22, 2019 MARY CHILES COLLEGE Technical and Vocational Education and Training Caregiving NCII June1997 –March 2001 SAN SEBASTIAN COLLEGE- RECOLETOS Bachelor of Science in Commerce Major in BUSINESS MANAGEMENT June 1993 - March 1997 SAN SEBASTIAN COLLEGE-RECOLETOS Secondary Education June 1985 – March 1993 SAN SEBASTIAN COLLEGE- RECOLETOS Primary Education PERSONAL INFORMATION Date of Birth: October 2, 1980 Place of Birth: Manila Nickname: Ayhie Civil Status: Single Religion: Christian TRAININGS AND CERTIFICATES National Certificate II Caregiving Issued on December 5, 2019 On the Job Training - Mary Chiles Hospital November 11- December 3, 2019 (120 hours) Philippine Red Cross Standard First Aid and BLS-CPR with AED Training October 21-24, 2019 Certificate for Employment Intermediaries –Singapore July 18-27, 2011 Escalation Process & KPI’s Training- (Singapore) Issued on May 28, 2009 Professional Medical Representative- Pharmalink Issued on May 31, 2004 Basic Front Desk Training - Hotel La Corona, Manila Philippines April 28 – May 5, 1999 On the Job Training - Philippine Long Distance Telecom November 14, 2000 – February 15, 2001 (300 hours)