Arlene Vallega

Provides office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects. Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions. Provides information by answering questions and requests. Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Completes operational requirements by scheduling and assigning administrative projects; expediting work results. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Contributes to team effort by accomplishing related results as needed.

I have an experienced as a customer service representative. I do inbound calls for Qualfon, accepting calls in the entire United States. I am the one who would add minutes to their phone thru airtime card or credit card. I know how to deal with irate customers. I also worked in Visaya Knowledge Processing Outsourcing. I do outbound calls in the entire United States also. I worked for Optum in behalf of the United Healthcare. I call different facilities and clinics to asked the assistants or nurses if the office was able to received the documents that I sent to them for the provider to fill out, sign and date. I also merge documents from the medical records that i have. Search for the right fax number and make sure that the providers fax number matches the fax number on the website.