Arlene Texeira

Arlene Texeira Telephone:- Email:-Date of Birth:- Professional Experience Project Management - Client Liaison: August 2020– Jan 2021 Freelance (Australia & USA) • Development of project plans – including estimation of resource requirements and timeframes, scheduling, budgeting, dependency identification and management, and change management planning. • Management of project delivery according to approved project plans, objectives and budgets through full delivery lifecycle. • Completion, Signoff and filing of project documentation and deliverables. • Stakeholder management – through active regular communication with key stakeholders; Management of stakeholder expectations in line with delivery capability and priorities. • Support Internal management as required on the resolution of customer escalations, issues and disputes. • Responding to Client requests. • Overseeing the development and deliver of client’s marketing campaign and website. • Responsible for onboarding, assigning and oversight of project resources. • Identifying major and detailed project tasks, and resources to manage the tasks across multiple sub-projects. • Coordination and assigning of tasks to the responsible team on Clickup. • Ensuring project schedule, scope and quality objectives are met • Facilitate communication between clients and team members. • Scheduling of posts on Hootsuite & managing events on Eventable. • Scheduling and facilitating meetings - communicate progress and brainstorming solutions to meet project goals. • Determining tasks and setting up tasks for execution until completion. • Managing content calendar and providing regular updates on project. • Copy editor for marketing content (banners, proposals, emails etc). • Maintaining external vendor relationships. • Database management and coordination with the team. Website Designer: Dec 2020 Freelance (Doha, Qatar) • Designing and Implementing new features and functionality on WordPress with Elementor. • Helping formulate an effective and responsive design. • Conducting website performance tests • Content Editing and formatting • Creation of Shop/Product page on Woocommerce Project Assistant: Sept 2018– August 2020 German MNC Bank • Provide assistance relating to office operations and established policies and procedures. • Onboarding of new joiners. • Maintain digital records for critical documentation. Knowledge & Skills: Salesforce GSuite Canva Proficient in MS Office (Microsoft Word, Microsoft Excel, Visio & PowerPoint presentation). JD Edwards, Solomon Avaloq Tableau Click Up Concur Workday Asana As400 Finacle Quaestor CRM HTML Languages: English -Native German - A1 Education: Masters in Business Administration: Mahe Manipal University, Dubai. (Specializing in Operations Management-) Bachelor’s in Business Management: St Agnes College, Mangalore, India (Specializing in Financial & Marketing Management-) St Agnes P.U.C College; Mangalore, India- • Administrator for the DIFC portal for company related applications; Trade license, Good conduct certificate, Incorporation certificate. • Coordination with Third Party Companies for insurance, printers, stationery supplies, utilities & interiors. • Creating and Maintaining Databases, Personnel record system. • Coordinated to completion the new company logo, rolled out the new business cards, stationery branding and e-branding. Executive Management • Travel Management & Coordination. • Calendar Management • Expense Management & Expense Reporting • Liaising with Equity Management Entities. • Handling inflow & outflow of correspondence (governmental & nongovernmental) • Medical Insurance Claims and follow up. Operations Coordinator :Feb 2012– Sept 2016 African & Eastern BVI Ltd. (Dubai, U.A.E) Marketing • Maintaining the Corporate Branding/message on the website and email banners. • Managing Travel Retail Events, Diplomatic Events & Sponsorships in UAE. • Coordinating with External Promotional agency for DDF activities. • Coordination training requirements for Customers & Staff • Keeping track of Principal Brand Budgets for Gulf Duty Free business. Office Management • Involved in inductions of new staff & dealing with HR issues for the team. • Manages end to end activities and documentation related to trade license renewals. • Coordinating with external facility providers and suppliers. • General office management & expense claims. • Planning and Monitoring Leave and other administrative measures. Executive Management • Assisting the Group General Manager with his day to day activities; Diary and Calendar management, arranging internal and external meetings and resources. • Travel requirements and flights for staff business trips, assisting with visas, accommodations and travel expenses. • Supporting Budget, Projects and review presentations. • Prepare correspondence, documents and presentation material. • Maintain all personnel and confidential records Team Management • Providing executive and marketing support to the extended team. • Planning of Team Building events and Sales meetings. • Assist in developing job descriptions, tasks and activity lists for all team members. • Liaising with other departments within the business, located in Dubai and outside Dubai. • Incentive calculations and supporting performance reviews.