Arlene Roma

ARLENE POSTRERO ROMA Purok 2 Villa Pequeño, Kilometer 12 Catalunan Pequeño, Davao City, Philippines 8000 Mobile: - E-mail:-PERSONAL DATA Gender AGE Date of Birth Nationality Civil Status Passport No. : Female : 42 : July 6, 1979 : Filipino : Married : P-AA CAREER SUMMARY AND OBJECTIVE Results-oriented Human Resource and Sales Professional with proven leadership skills. Broad knowledge of HR principles and services. Exceptional proficiency in Employee Relations. Effective at building relationships with employees and managers at all levels within an organization to support the business strategy, resolve communications issues and motivate individuals to optimal performance. Conscientious and resourceful advisor with a reputation for sound judgment and achieving positive results. Over 8 years of proven capacity for business and sales management supported by a Bachelor of Science in Accountancy degree. Extensive experience in executive-level administrative support and customer relations. Dedicated administrative support professional with 8+ years providing outstanding support to senior executives. Excellent verbal and written communications skills, able to work independently and handle complex assignments with efficiency. SKILLS Management/People Skill Admin and Secretarial Sales and Customer Service Multitasking and Flexibility Strategic Planning and Implementation Typing Skills (40-60 wpm) Desktop and Laptop Operation Microsoft Windows and Microsoft Office Operation - 10+ yrs (Advance Level) - 10+ yrs (Advance Level) - 10+ yrs (Advance Level) - 10+ yrs (Advance Level) - 10+ yrs (Advance Level) - 10+ yrs (Intermediate Level) - 10+ yrs (Advance Level) - 10+ yrs (Intermediate Level) SOFT SKILLS • • • • • • • • • Excellent English Communication and Presentation skills Superior Multitasking and Time Management skills Strong Interpersonal Skills (Motivating, Negotiating, Mentoring, Delegating, Influencing, Coaching) Proven ability to work independently and as a team member Ability to resolve problems with sense of urgency Highly analytical with keen attention to details Resourceful, efficient and dedicated Flexible and skilled problem-solver Customer focused and optimistically proactive PROFESSIONAL EXPERIENCE Freelance LinkedIn Marketer and Strategist Industry: Sales and Marketing Davao City, Philippines 8000 February 2017 – October 2020 Focus Area: LinkedIn Marketing, Training and Lead Generation Strategies • LinkedIn Lead Generation for Business Owners and Sales Professionals • Strategy Creation for LinkedIn Profile Development • Creation of a Powerful Referral Network • LinkedIn Connection Mastery • How to Become the Key Person of Influence with LinkedIn • Effective Profile Growth Formula Human Resource Manager Evolve Virtual Hire Pty. Ltd./Evolve Digital Agency Industry: Business Process Outsourcing Main Office: Brisbane, Australia September 2014 – February 2017 Focus Area: Human Resource, Communication and Administrative Support • Manages and heads the Human Resources Department. • Manages the HR Personnel. • • • • • • • • • Manages Human Resources policies and programs related to employee relations, labor relations and other HR functions for three sites ensuring policy and regulatory compliance. Responsible for developing and supporting retention initiatives by executing programs developed to improve employee morale and attrition. Acts as a leader in the site providing guidance and counsel to the operations management team. Manages, coaches, and develops site HR team and serves as a mentor to other HR professionals. Responsible for ensuring HR alignment with Company objectives as well as providing service and advice on all aspects of Human Resources Management to Company Management, employees, and HR counterparts in the Sites. Develop, deploy and monitor implementation of HR policies, processes and systems. Design and manage full-range of compensation and benefits programs. Plan and manage employee relations and communications programs. Works with the account and support departments in the development of structures, roles and processes to ensure employee and organizational effectiveness. Human Resource/Sales Manager/Audit Manager Sunflower Natural & Healthy Foods, Corp. Industry: Distributor of Vitamins and Food Supplements (Wholesale & Retail) Davao City, Philippines 8000 May 2011 – October 2013 Focus Area: Human Resource Management, Sales and Marketing Management, Administrative Support Duties as Human Resource Manager • Primarily responsible for planning, directing, and coordinating human resource management activities to maximize the strategic use of human resources and maintain functions such as employee compensation, recruitment, personnel policies, and labor law compliance. • Provide administrative support to top management executives, preparing and reviewing all corporate communications. • Ensures that pre-employment requirements are complied, prepares appointment letters and employment contracts of newly-hired employees and prepares job descriptions of personnel. • Analyzes statistical data and reports to identify and determine causes of personnel problems and develops recommendations for improvement of organization's personnel policies and practices. • Checks payroll and makes all necessary coordination to make sure each and every employee are given what is due to them according to their worked hours. • Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates. • Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures. • Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits. • Handles investigation of complaints, allegations and other irregularities and leads in the mediation and resolution of workplace conflicts. • Provides basic counseling to staffs who have performance-related obstacles and develop and propose personnel management policies and procedures. • Controls expenses to meet budget guidelines. • Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team. Duties as Sales Manager • Supply chain management, liaises with suppliers both local and international and makes sure that the necessary documents are prepared to ensure continuous supply of inventory. • Determines annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results. • Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products. • Implements national sales programs by developing field sales action plans. • Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors. • Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand. • Completes national sales operational requirements by scheduling and assigning employees; following up on work results. • Maintains national sales staff by recruiting, selecting, orienting, and training employees. • Maintains national sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results. • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. • Contributes to team effort by accomplishing related results as needed. Duties as Audit Manager • Plan and schedule audit programs. • Ensure completion of audits on time. • Train, mentor and manage audit assistants and other audit staff in performing audit assignments. • Review and assess completion of audits, assist in evaluating audit system’s effectiveness through application of knowledge of business systems, including financial, manufacturing, and understanding of auditing techniques. • Analyze financial data, records, reports and statements. • Initiate internal audit controls for effective financial management. • Maintain and update financial databases including audit findings. • Coordinate with the management to take necessary action on audit findings. Assist in appraising the adequacy of the corrective action taken to improve deficient conditions. Human Resource Officer / Leasing-in-Charge Auraland Group of Companies Industry: Mining, Manufacturing, Swine Farming, Real Estate Davao City, Philippines 8000 July 2010 – March 2011 Focus Area: Human Resource, Communication and Administrative Support • Primarily responsible for providing support in various human resources functions which include recruitment, staffing, training and development, performance monitoring and employee counseling. • Takes charge of the effective management of recruitment process. Tasks such as posting of job adverts, forwarding of applications of short-listed applicants to supervisors, arranging and conducting interviews, and conducting pre-qualifying examinations. • Confirms arrangements for the first day of the employees and ensures that new employees are oriented with company policies. • Develops and maintains relationship with DOLE, universities and other recruitment sources. • Ensures that pre-employment requirements are complied, prepares appointment letters and employment contracts of newly-hired employees and assists in the preparation of job descriptions of personnel. • Maintains and ensure that 201 File of all employees are complete and updated; updates masterlist of all employees. • Liaises with payroll officer regarding starters, resigned and terminated employees to be able to give their salaries, benefits due and quitclaim. • Supervise and evaluate staff performance, coach and discipline staff as necessary. • Handles investigation of complaints, allegations and other irregularities and leads in the mediation and resolution of workplace conflicts. • Provides basic counseling to staffs who have performance-related obstacles and develop and propose personnel management policies and procedures. • Sources and invites prospective tenants to lease all vacant commercial/office spaces. • Negotiates pre-approved lease terms with both prospective and renewing clients. • Develops, executes and manages ongoing executive and employee communications. Human Resource/Administrative Officer Rusann Marketing Corporation Industry: Pharmaceutical Distribution Davao City, Philippines 8000 April 2009 – July 2010 Focus Area: Human Resource, Administrative Support • Provide administrative and secretarial support to the CEO and COO of the company. • Responsible for organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency. • Design and implement and establish office policies, standards and procedures. • Liaise with suppliers, clients, organizations and groups; control correspondences. • Recruit, select, orient and train employees. • Supervise and evaluate staff performance, coach and discipline staff as necessary. • Maintain office records and office efficiency. • Supply chain inventory management, forecasting and stock ordering. Operations Manager Miky’s Internet Haven Industry: Retail Service/IT Davao City, Philippines 8000 August 2006 – April 2009 • • • Manage the day to day activities of the internet café including daily balancing of revenues. HR functions including developing, planning and providing training for staff. Collecting and interpreting relevant statistics and management information and updating the business plan, policies and procedures as necessary based on the data gathered. Team Lead Convergys Phils. Services, Corp. Industry: Call Center Cebu City, Philippines 6000 January 2005 – January 2006 • • • • Supervise and ensure team adherence to work schedules and established work levels. Effectively monitor and analyze team performance based on call center metrics. Responsible for handling escalated client calls from team members and resolving agent-customer issues. Coordinate with QA to identify systemic quality-improvement opportunities and conduct team meetings. Team Lead Sykes Asia, Inc. Industry: Call Center Cebu City, Philippines 6000 November 2003 – November 2004 • • • • Supervise and floor-walk a team of 15 persons handling technical support. Coach, motivate, train, develop and guide team members through a variety of mechanisms such as call observations and metric analysis. Ensure that team operates at highest level of quality and productivity; handle escalated customer complaints upon customer or executive request. Participates in the development, implementation and update of all aspects of Technical Service Training. EDUCATION AND PROFESSIONAL QUALIFICATION Professional Qualification and Certification: • Career Service Professional Eligible - July 2000 Highest Academic Qualification: • Degree in Bachelor of Science in Accountancy University of San Carlos, Cebu City, Philippines RELEVANT TRAININGS ATTENDED Labor Law Forms and Contracts Seminar The Hidden Dangers in Labor Cases Seminar American Culture Accent Neutralization English Language Proficiency Customer Relationship Management OTHER DETAILS: Target Job Title: Human Resource Officer, Accounting Officer, Administrative Officer Career Level: Advanced Level (10+ years of experience) Reason for Leaving Former Employment: Seeking new challenge and opportunity to hone my skills and gain more experience on a higher level of capacity than what I have had Notice Period: One month