Arlene Protacio

Arlene Protacio-- linkedin.com/in/arlene-protacio-77a996202 Summary Experienced KYC analyst with a demonstrated history of working in banking and financial industry. Over 7 years of work experience in implementing local and global KYC policies and procedures, aimed at assuring compliance with relevant money-laundering regulations. Possesses strong analytical and research skills with exceptional attention to detail. Skilled Risk Management Analyst for 6 years, who analyzes complex fraud issues to prevent and minimize company losses. I perform thorough research and review on information supplied by both stakeholders and applicants to ensure accuracy. Experience KYC Analyst HSBC Electronic Data Processing Inc Feb 2014 - Present (7 years +) Primarily assist banks and other financial institutions in knowing their clients through research, organizing information and alerting other officers in the institution to questionable or illegal activity by clients. Implementing local and global KYC policies and procedures, aimed at assuring compliance with relevant money-laundering regulations. Responsibilities : • Performing the due diligence on new clients, requesting the KYC information, documentation, review and verification of received documentation and making an analytical risk assessment for new clients; • Thoroughly and briefly document the research and analysis related to the financial activity and related entities of clients for an audience that includes Management, Regulators, Internal Audit, Senior Managers and Internal Compliance; • Periodically evaluate existing clients according to established policies and procedures; • Periodical review of KYC records as to completeness, including verifying that due diligence has been performed and standards are complied with and risk assessments are current and up to date; • Investigating high risk clients and reporting where necessary, including Politically Exposed Persons, and obtaining all necessary documentation to complete the client file; • Communicate effectively and efficiently with relevant internal and external parties to obtain KYC documents; • Have a thorough understanding of client’s business and related parties in order to monitor client’s activities for unusual transactions; • Perform further investigation on identified suspicious client and client’s transactions and report to KYC/ AML compliance officer • Validate the customer's business purpose and legitimacy and analyze any transactions that appear unusual based on the customer's profile. • Risk rank the customers based on assessment of the risk profile of the customer including product, geography, transaction history and other relevant information. Risk Management Analyst, Fraud Operations JP Morgan Chase Bank NA Arlene Protacio - page 1 Mar 2008 - Feb 2014 (6 years) Providing world-class service to customers whose credit card account or identity may have been compromised. Analyzing account activity and complex fraud issues to prevent and minimize company losses. Performs thorough research and review on information supplied by both stakeholders and applicants to ensure accuracy. Responsibilities: · Providing world-class service to customers whose credit card account or identity may have been compromised · Analyzing account activity and placing outbound calls to validate customer’s identity and account activity · Identifying fraud trends, workflow and strategy opportunities that will improve fraud prevention and detection results and customer satisfaction · Supporting the Fraud Operations Call Center to respond to incoming customer inquiries related to potential fraud activity on their account · Analyzing application information and placing outbound calls to confirm the credit card application received and validate customer’s identity. · Supports the team in handling complex cases and taking escalations Transition Assistant / Subject Matter Expert JP Morgan Chase Bank NA Mar 2008 - Feb 2014 (6 years) Responsibilities: • Support new hire trainings, cross training and migrations • Assist in tracking performance and learning curve for training classes. • Partner with Operations to support training needs • Participates/ initiates meetings and conference calls to discuss training projects • Display flexibility and being proactive • In charge in taking escalations and floor support Relief Team Manager, Fraud Operations JP Morgan Chase Bank NA Jul 2011 - Aug 2013 (2 years 2 months) Responsibilities: • Conduct staff meetings, individual coaching opportunities and reviews • Handling escalated calls from customers and/or bank officers and resolving complex issues involving fraud transactions and evaluating risks. • Provides leadership for the team through active recognition of employee successes, consistent positive reinforcement, and timely performance feedback. • Monitoring the daily staff levels, production output of the staff, thrive in a dynamic environment while being proactive at meeting the needs of the Fraud and Support team • Providing direction for the team to achieve performance goals • Forecasting and managing financial performance and developing and implementing strategies to achieve the long-term business objectives. Customer Service Specialist Infonxx Inc Arlene Protacio - page 2 Jan 2005 - Mar 2008 (3 years 3 months) Customer Service Specialist (Directory Assistance) assisting customers who inquires about US listings such as business establishments, individual’s telephone number, location movie listings and directions. Education Saint Louis University Bachelor of Science - BS, Financial Management 2000 - 2004 Licenses & Certifications ICA International Advance Certificate in Anti Money Laundering - International Compliance Association CON- Skills Risk Management • Banking • KYC • Financial Services • Fraud Investigations • PEP • USA PATRIOT Act • Anti Money Laundering • FinCEN • Due Diligence Arlene Protacio - page 3