Arlene Prado

ARLENE PRADO VIRTUAL ASSISTANT PERSONAL PROFILE Arlene's mission is to assist business owners with their tasks, make their lives easier, and streamline their path to success. She is a self-motivated individual who is willing to go the extra mile on any project and acquire valuable skills on her own time. WORK EXPERIENCE Executive Virtual Assistant Cleardesk LLC | April 2021 - February 2022 Plan, organize, and execute office activities and meetings Manage social media Manage and maintain calendars Operations Assistant Overperformers | June 2020 - March 2021 Attending to any correspondence and emails by customers, clients and contractors Work closely with the operations manager to oversee daily business operations Collaborate with any team or project as required, assisting with non-specialized tasks Email & Chat Support Specialist Rossinails | January 2019 - June 2020 Responding to customer queries in a timely and accurate way, via email or chat Identifying customer needs and helping customers use specific features Analyzing and reporting product malfunctions Alarm Monitoring Technician Emerson Electric Asia | May 2018 - December 2018 Investigation of refrigeration and/or HVAC (Heating, Ventilation, Airconditioning) alarms received and diagnosing them based on agreed standards Ensuring immediate delivery of alarm details with accurate documentation by calling or sending an email to external customers CONTACT ME AT --Quezon City, Metro Manila, Philipines EDUCATIONAL HISTORY New Era University Bachelor's Degree in Elementary Education June 2009 - March 2013 SKILLS SUMMARY Project Management ESL Teacher Calendar Management Freelance | January 2016 - April 2018 Social Media Moderation Conducting activities and lessons based on ESL teaching methodologies. Maximizing students’ talk time through oral tests and presentations. Keeping accurate records of student performance. Maintaining standardized guidelines Customer Service Representative California Telemarketing Inc. | April 2013 - December 2015 Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Lead Generation CRM Management Travel Arrangement Data Entry & Research