Arlene Liberato

ARLENE LIBERATO - |-| Blk 24 Lot 1 Ph 4 Lumina Homes, Pinagkuartelan, Pandi, Bulacan, Philippines 3014 PROFESSIONAL SUMMARY Research and Development Officer with 9+ years of experience in product development, documentation, and project coordination in the manufacturing industry, combined with strong administrative support and client-supplier communication skills. Skilled in data entry, scheduling, email management, research, and reporting. Proficient in MS Office, Google Workspace, and virtual collaboration tools. Highly adaptable, organized, and resourceful, seeking to leverage expertise as a Virtual Assistant to support executives, teams, and clients in remote operations. EXPERIENCE R&D Officer III, Everest Plastic Containers Industry, Inc. June 2016 - Present ● Provided administrative and project support for product development, ensuring accurate documentation and on-time delivery. ● Created and maintained databases, reports, and spreadsheets for product specifications, testing, and approvals. ● Handled supplier communication and coordination for quotations, canvassing, and negotiations. ● Supported email correspondence, scheduling, and document control for cross-functional teams. ● Led Allergen Management initiatives and maintained compliance with FSSC and HACCP standards. ● Coordinated with IT and QA/QC teams for document version control and system updates. Technical Reresentative, StarTek Philippines December 2014 – February 2015 ● Delivered customer support for billing, scheduling, and technical troubleshooting. ● Assisted clients with service issues while upselling bundled products. Team Member (Service Crew), Kenny Rogers/KFC August 2003 – April 2007 ● Provided customer service and cashiering in high-volume environments. ● Maintained service quality, cleanliness, and teamwork. EDUCATION Bachelor of Science in Entrepreneurial Management Polytechnic University of the Philippines December 2008 (Undergraduate) SKILLS ● Administrative Support & Data Entry ● Calendar & Email Management ● File Organization & Document Control ● Report Preparation & Documentation ● Scheduling & Appointment Setting ● Customer & Supplier Support ● Internet Research & Data Analysis ● SOP Writing & Documentation ● Client Relationship Management ● Microsoft Office (Word, Excel, PowerPoint) ● Google Workspace (Docs, Sheets, Drive, Calendar) ● Zoom, MS Teams, Google Meet, Slack ● Canva (Basic Design for Presentations/Certificates) ● Dropbox, OneDrive, Cloud Storage TRAININGS & CERTIFICATIONS ● Allergen Management Training Course – SGS Academy ● FSSC 22000 V5.1 Introduction Course – SGS Academy ● Food Safety Training on Hazard Control Plan – SGS Academy ● HACCP Training Course – SGS Academy ● Halal Basics and Fundamentals – IDCP Halal REFERENCES Available upon request April 2021 February 2021 August 2020 July 2020 March 2020