Arlene Liberato

ARLENE LIBERATO General Virtual Assistant PROFESSIONAL SUMMARY Detail-oriented and resourceful professional with over 9 years of experience in administrative coordination, product development, and supplier communication in the manufacturing industry. Skilled in documentation, data management, and cross-border coordination with suppliers from different Asian countries. Experienced in handling quotation requests, purchase orders, and project follow-ups, while ensuring timely and accurate execution. Known for maintaining organized workflows, supporting management teams, and ensuring compliance with quality standards. Currently developing advanced proficiency in project management, CRM systems, and e-commerce setup to support remote business operations effectively. CORE COMPETENCIES - Administrative & Executive Assistance Data Entry & Documentation Email & Calendar Management File & Knowledge Organization Research & Database Management Project Coordination (ClickUp, Google Workspace) CRM Familiarity (HubSpot) E-commerce Basics (Shopify) Client Communication & Customer Support Task Prioritization & Time Management Process Improvement & SOP Creation Remote Collaboration (Zoom, MS Teams, Slack) PROFESSIONAL EXPERIENCE Research & Development Officer III Everest Plastic Containers Industry, Inc. | June 2016 – Present - Coordinate product development and compliance documentation for internal teams and external suppliers. - Manage administrative tasks including report preparation, email handling, scheduling, and data encoding to support R&D operations. - Communicate directly with suppliers from China, Singapore, Taiwan, and Thailand for canvassing, quotation requests, purchase orders, and project follow-ups. - Oversee logistics coordination for both local and international shipments (via DHL, air, and sea freight). - Maintain accurate and version-controlled project records using Google Workspace and Excel. Technical Representative StarTek Philippines | Dec 2014 – Feb 2015 - Delivered customer service and technical support for billing and product concerns. - Maintained documentation of client interactions, providing accurate updates and resolutions. Service Crew / Team Member Kenny Rogers & KFC | Aug 2003 – Apr 2007 - Provided fast and consistent service in high-volume environments. - Handled cashiering, order fulfillment, and team coordination effectively. EDUCATION Bachelor of Science in Entrepreneurial Management (Undergraduate) Polytechnic University of the Philippines | Dec 2008 PROFESSIONAL DEVELOPMENT & CERTIFICATIONS Coursera Project Network – Project-Based Courses (2025) - Introduction to CRM with HubSpot – Learned CRM structure, contact tracking, and customer data organization. - Get Started with HubSpot – Developed understanding of CRM navigation and lead management. - Introduction to Project Management with ClickUp – Practiced project setup, task tracking, and time management. - Create Your E-commerce Store with Shopify – Gained foundational knowledge of online store setup and product listings. Industry Training (SGS Academy / IDCP Halal) - Allergen Management Training Course – SGS Academy | 2021 - FSSC 22000 V5.1 Introduction Course – SGS Academy | 2021 - Food Safety Training on Hazard Control Plan – SGS Academy | 2020 - HACCP Training Course – SGS Academy | 2020 - Halal Basics and Fundamentals – IDCP Halal | 2020 REFERENCES Available upon request