ARLENE A. KATIGBAK
Be part of a firm where I can apply my diversified background knowledge and skills, and at the
same time, grow and enhance myself as a better individual by working as a professional.
Lipa City Batangas
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WORK EXPERIENCE
• DEPARTMENT OF FOREIGN AFFAIRS | CONSULAR OFFICE LIPA CITY BATANGAS
Administrative Officer I - January 2020 up to present
o Appointed as the Consular Affairs Public Assistance Center (CAPAC/PACD) Officer
o Appointed as the Anti-Red Tape (ARTA) and Quality Management System (QMS) Officer
o Process and Encode Passport Applications that are compliant with ICAO standards
• TELETECH | LIPA CITY BATANGAS
Customer Service Representative - March 2013 t o September 2019
o Follow company policies and procedures while delivering exceptional customer service
o Maintain accurate customer records and update databases as needed
o Meet or exceed customer service targets and KPIs
• PILIPINAS KYOHRITSU INCORPORATED | LIPA CITY BATANGAS
Quality Assurance Inspector - July 2007 to January 2009
o Inspect products to ensure they meet quality standards and specifications
o Identify the root causes of defects and report findings to management for improvement
o Maintain production process that is in compliant with quality control and regulations
HARD SKILLS
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Microsoft Office, Google Suite
CRM, QuickBooks
Adobe, Canva,
Zoho, Podio
RingCentral, Zoom, WhatsApp
Printify, LinkedIn Inmail
TRAININGS/CERTIFICATIONS
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Customer Service Workshop
Google-Suite Workshop
Document Fraud Detection
QMS Awareness Training
Online Course on Passport Services
SOFT SKILLS
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Customer service and supervisory responsibilities
Office organizational skills
Oral and written communication skills
Computer and multi-tasking skills
Flexible and efficient
Active listener, dependable, and reliable
EDUCATIONAL BACKGROUND
• Kolehiyo ng Lungsod ng Lipa
o Professional Education | 2018
o BS in Computer Science | 2013
CHARACTER REFERENCES
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Abigail M. Agawin | Telstra Operations Manager | -
Hon. Leonardo P. Novicio | Barangay Talisay Chairman | -
Myrien Eulah Kezia G. Banaag | DFA Administrative Officer V | -
