Arlene Grace Ruz

I have 8 years of experience in customer service, focusing on e-commerce and telecommunications. My expertise is in live chat and email support, order management, and problem-solving, all while ensuring customer satisfaction. I’m experienced with platforms like Gorgias and Freshdesk and can handle customer inquiries through various channels like email, chat, and social media.

Having worked in fast-paced environments, I’m adaptable and always eager to learn new tools and processes. My attention to detail helps me manage orders, refunds, and technical issues efficiently, even under pressure. I’m also known for staying calm and focused in challenging situations, with positive feedback from colleagues and managers for my ability to deliver high-quality results.

I’m passionate about customer service and constantly strive to improve my skills. I take ownership of my work and always look for ways to make a positive impact. I'm excited to bring my experience and growth mindset to new opportunities and contribute to a team's success.