Arlene Forbes Almendrala

 Arlene Forbes Almendrala 7 Radium St. Ph 7B Pacita Complex 1 San Pedro, Laguna PH +63 - EDUCATION EMILIO AGUINALDO COLLEGE, Manila, Philippines Bachelor of Science in Physical Therapy, April 1996 Activities: Class Secretary, PT Students’ Association; Assistant Editor In Chief of the school publication WORK EXPERIENCE MOUNT CARMEL HOSPITAL, Bulacan, Philippines PT Assistant Clinical Supervisor, May 1996 – April 1998 Assisted in planning and supervising operations of 50 patient/week outpatient clinic Implemented new systems and policies resulting in improved customer service and compliance with government regulations Recruited interns and supervised overall clinical performance Increased clinic revenues through increased patient visit volume and utilization of higher-value procedures MOUNT CARMEL COLLEGE, Bulacan, Philippines PT Instructor, May 1996 – April 1998 - Taught Hydrotherapy and Electrotherapy to PT students PRIMELIFE PHYSICAL THERAPY CLINIC, Muntinlupa City, Philippines PT Assistant Clinical Supervisor, May 1998 – October 1998 Established operating procedures, procured equipments and trained PT interns Operated a six-person off-site PT service staff for at least 10 patients daily GLOBALREACH BUSINESS PROCESS SOLUTIONS, INC. Muntinlupa City, Philippines Medical Transcription Manager, February 2005 – May 2011 Medical Transcription Production Head, February 2003 – January 2005 Medical Transcription Supervisor, August 2002 – January 2003 Medical Transcription Editor, November 2000 – July 2002 Medical Transcriptionist, October 1998 – October 2000 Trained and managed the operations of a 125-employee Medical Transcription Department specializing in Rehab, Orthopedics, Operative and Emergency Care MDC SOLUTIONS, INC. Muntinlupa City, Philippines Data Entry Project Manager, June 2011 – December 2015 Data Entry Operations Manager, January 2016 – December 2018 Managed Data Entry Projects and Operations, with a total of 200 employees. Data entry service caters US clients on property insurance. OTHERS Computer Skills: Microsoft Excel, Word Language Spoken: English, Filipino Command of English language – Excellent oral and written communication Interpersonal: Excellent social and relational skills