Arlene Buenviaje

ARLENE BUENVIAJE T E C H N I C A L S U P P O R T R E P R E S E N T A T I V E PROFESSIONAL PROFILE An independent and self-motivated person looking for an entry-level position where I can help you with your business administrative tasks and probably more long term. I can use my expertise as a technical support representative that I have gained for over 12 years in the BPO industry. EDUCATION Bachelor in Science Major in Banking and Finance Polytechnic University of the Philippines (1992 - 1996) Undergraduate ( 4th year-2nd semester ) SKILLS Teamwork Time Management Leadership Verbal & Written communication Effective at multi-tasking Background with TSR (telco) Delivers exceptional customer service SIDE HUSTLE PROFESSIONAL EXPERIENCE Sykes Asia-Sitel Group (February 4, 2019-Present) Technical Support Representative A newly promoted position (TASC) a technical job where we disconnect circuit ids of internet connections for US Business clients handles reconnection also if the client wishes to retain their internet connection. answers email regarding an inquiry on their connection. backtracking orders to check if there are missed orders. assist new colleagues with questions and clarifications. My PROVISIONER job before provisioned orders of circuit ids for US Business clients. send disconnect request for LOCAL EXCHANGE CARRIER (US LEC) doing outbound calls to LEC for follow-ups of disconnect order numbers/clarification. answers/follow-up email regarding an inquiry on their connection backtracking orders to check if there are missed orders. assist new colleagues with questions and clarifications. FirstSource Solutions Lmtd. (September 6, 2010- January 31, 2019) Technical Support Representative Virtual Consultant for a Visa and Consultancy Company PROVISIONER provisioned orders of circuit ids for US Business clients. send disconnect request for LOCAL EXCHANGE CARRIER (US LEC) doing outbound calls to LEC for follow-ups of disco order numbers/clarification. answers/follow-up email regarding an inquiry on their connection backtracking orders to check if there are missed orders. assist new colleagues with questions and clarifications. Car, Computer & Joy Corp (July 2000- August 2008-Korean owned company ) LANGUAGE English Filipino Supervisor Supervise, manage and train people maintain office calendar and keeping track of schedules/appointment Secretary | received calls received cash and check receipts maintained ledger book and computer record of bank deposits Assist prospective client Payroll Securing license, permits, and other important documents Securing papers regarding our import and export of goods.