Arlene Altura

 ARLENE N. ALTURA #2 Camachile Street, Purok 2 Malanday, Marikina City Contact no.: - Email:- OBJECTIVES To pursue a challenging position in a reputable and prestigious company and to develop a career in my chosen field of studies leading to opportunities for further learning and growth as an individual. EDUCATIONAL BACKGROUND: College University of Rizal System Antipolo City Bachelor of Science in Mathematics - June 2004 October 2004 Mondriaan Aura College Sub Com Area, Subic Bay Freeport Zone Olongapo City Bachelor of Secondary Education - Major in Mathematics November 2004 March 2006 SKILLS: Computer Literate - Microsoft Excel - Microsoft PowerPoint - Microsoft Word, SEMINARS: Mondriaan Aura Future Educators A Symposium Olongapo City Convention Center March 01, 2006 Student Assistant Seminar Mondriaan Aura College Computer Laboratory Sub Com Area, Subic Bay Freeport ZoneDecember 27, 2004 WORKING EXPERIENCE: Customer Service Representative – Results Inc., Philippines, June 2018 – Jan 2019 Q Plaza Bldg., Cainta Rizal Retention Agent – Concenrix Philippines, Jan 2018 – June 2018 Sparks Place Cubao, Quezon City Customer Service Representative / Retention Agent – Convergys Philippines, May 09, 16 – Dec. 27,17 2nd Floor WCC Building, Shaw Boulevard, Mandaluyong City Customer Service Representative – Hinduja Global Solutions , Oct. 29,14 – Feb. 27,15 E. Rodriguez, Libis, Quezon City Camp Teacher / Instructress - CNS International Language School Inc. Club Morocco Beach Resort and Country Club Subic, ZambalesJan. 2013 - Feb. 2013  Front Office Assistant - Ridgecrest Gardens Hotel, Olongapo City - Mar. 2012 - Aug.2012 Admin Assistant/ Sales Consultant - Philippine Petros Telemarketing Services Subic Bay Venezia Hotel #675 Canal Road, Subic Bay Freeport Zone June 2008 - May 2010 Sales Consultant - Pure Clean Hygiene Solutions, Inc. Mandaluyong City-Aug. 2007 - Oct. 2007 Service Crew (Counter/Dining) - Jollibee Subic Lot 21, Olongapo City Jan. 2007 - July 2007 DUTIES & RESPONSIBILITIES: Customer Service Representative To assist customer to their inquiries regarding their subscription. Retain customer’s subscription. Camp Teacher / Instructress Support the Camp Supervisor to ensure the staff adhere to processes and procedures whilst the guests in the care of Super Camps continually have a positive experience Plan and deliver activities with structure and enthusiasm and encourage maximum participation from guests Manage the exchange of all relevant information on the children in the crew Work alongside the Camp Supervisor during the meet and greet with the parents/guardians at the start and end of the day Reporting with the Camp Supervisor Mentor and support other less experience instructors on camp Flexible, team player willing to take on various tasks as required    Front Office Assistant Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.  Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. Works harmoniously and professionally with co-workers and supervisors. Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator. Admin Assistant / Sales Consultant Administrative assistance and sales department exclusively. Assist regional sales staff Coordinates with travel agency, and direct to the guest the submission of proposals, planning meetings, tracking sales progress, troubleshooting minor technical problems Maintaining department database records, and serving as a liaison between traveling sales representatives Business correspondence and other related jobs. Service Crew (Counter/Dining) Responsible for providing courteous and efficient food and beverage services to the guests.  To present menu, take order, suggest and recommend appropriately.  To attend and respond to guests’ needs promptly and professionally.  To present bills to diners, collect payment and give to the cashier, return change or credit card to diners.  Any other appropriate duties and responsibilities as assigned TRAINING EXPERIENCE: Student Librarian/Student Assistant Mondriaan Aura College LibraryNov. 2004 - Oct. 2005 Student Librarian Aura Laurentus Business High SchoolNov. 2005- Mar. 2006 PERSONAL DATA: Birth Date:April 12, 1987 Birth Place: Olongapo City Age: 33 yrs. Old Sex:Female Civil Status:Single Religion: Roman Catholic Citizenship: Filipino Height: 5'6" Weight: 160 lbs. Language Spoken:English, Tagalog Machine can operate:Computer, Fax Machines, PABX, and Credit Card Machine REFERENCE: Available upon request.