Arleena Binti Yang Kabir Mohd

ARLEENA BINTI YANG KABIR MOHD Office Manager | HR Manager | Executive Assistant linkedin.com/in/arleena-yang-kabir-mohd S U MMA R Y -- Accomplished professional with over 26 years of diverse experience across multiple fields, demonstrating a proven track record of success in admin support, human resource, customer service etc. Adept at adapting to new challenges and leading teams to achieve organizational goals, I bring expertise in strategic planning, project management and team leadership. Known for my strong problem-solving abilities, innovative thinking, and commitment to excellence, I am poised to deliver exceptional results and drive continuous growth in any dynamic environment. Bandar Puncak Alam, Selangor Notice Peiord E D UC A T IO N Asia e University Olympia Raffles Education College WORK E X P E R I E N C E Thinkscape Design Works Sdn. Bhd. Office Manager cum HR Manager (May 2022 – April 2025) Achievements: Ø Successfully managed and cleared a significant 3 years of backlog tasks within a 6-month period, ensuring all outstanding work was completed efficiently and on time. Ø Actively involved in strategic prioritization, resource allocation, and process optimization, which resulted in the reduction of operational delays and an improvement in overall team productivity. • • Decision Making • • Problem Solving Thinking Data Analysis Communication Handle Pressure Flexibility C O RE E X P E R T I SE • • • • • • • HR Management & Employee Relations Office Administration & Policies Organize and coordinate office administration and procedures to ensure organizational effectiveness, efficiency, and safety. Develop and implement office policies by setting up procedures and standards to guide the operation of the office. Manage office services by ensuring office operations and procedures are organized, correspondences are controlled, and filing systems are designed. Review and approve supply requisitions to maintain adequate office inventory and resources. Assign and monitor clerical, administrative, and secretarial responsibilities among office staff. Coordinate office staff activities to ensure maximum efficiency and productivity. Handle all HR functions, including recruitment, employment contracts, onboarding arrangements, and employee relations. Manage payroll processing and liaise with government statutory bodies for related matters such as EPF, SOCSO, EIS, HRDF, and Income Tax. Administer employee compensation and benefits, ensuring compliance with company policies and legal requirements. Manages Accounts Payable (AP), Accounts Receivables (AR), General Ledger (GL), and all other accounting matters. Liaises with auditor, tax agent, company secretary, consultants and regulatory authorities ensures compliance with latest statutory. Great Eastern Takaful Bhd. Takaful Agent Insurance (Feb 2020 - Feb 2022) Project Management & Execution Recruitment & Onboarding • Training & Development Programs • Budgeting & Resource Allocation • Strategic Planning & Leadership Stakeholder & Vendor Management • • • Establish collaborative relationships with prospective clients through networking, cold calling, and referrals to expand client base. Recommend personalized risk management strategies based on clients' individual risk profiles and needs. Complete administrative tasks, including maintaining accurate client records and handling policy renewals. Educate clients on the advantages and disadvantages of various insurance policies to assist in informed decision-making. Provide ongoing support and assistance to clients, addressing any inquiries or concerns regarding their insurance coverage. Continuously stay updated on industry trends, regulations, and product offerings to offer clients the most relevant and beneficial insurance solutions. CERTIFICATES Guest services basic training for beginners on Aug 2004 Dangerous goods awareness on Sept 2005 Effective & efficient personal assistant/ secretaries on June 2009 The secretaries & administrative professional seminar on Apr 2010 International business on May 2015 Training need analysis on May 2018 Takaful basic examination on Jan 2020 Scrum fundamentals for scrum master and agile projects on Feb 2022 The beginners 2022 cyber security awareness training course on Feb 2022 Advanced Program in Human Resources Management on March 2025 WORK E X P E R I E N C E ( C O N T. ) Envy Formula Sdn. Bhd. Senior Executive - People Development (Sept 2017 - Sept 2018) • • • • • Senior Project Executive (Sept 2016 - Sept 2017) • Develop strategic long-range plans to align with organizational objectives and ensure • • • • L A N G UA G E S project success. Create and manage the organization's fiscal operating and capital budget, ensuring efficient allocation of resources. Monitor program and project performance, conducting regular evaluations to track progress and identify areas for improvement. Collaborate with internal teams and external service providers to ensure project milestones are met and deliverables are achieved. Implement effective project management methodologies and tools to streamline processes and enhance efficiency. Infrakomas Sdn. Bhd. Senior Admin cum Senior Lead Services (June 2013 - Feb 2016) English Malay • • • REFERENCES • Wong Jun Pin • Sdn. Bhd • Yip Group Support & Human Resources Develop and implement comprehensive learning strategies and programs to enhance employee skills and performance. Evaluate both individual and organizational development needs through assessments and feedback mechanisms. Assess the effectiveness and impact of development plans, providing guidance to employees on maximizing learning opportunities. Monitor and track budgets for training initiatives, ensuring efficient allocation of resources. Negotiate contracts with external training providers and vendors to secure cost-effective and high-quality learning solutions. • • • • • • • Manage incoming calls, messages, and correspondence, ensuring timely and appropriate responses to requests and queries. Coordinate travel arrangements, including booking flights, accommodations, and transportation for executives and staff. Develop and maintain relationships with clients, identifying new prospects and business opportunities. Prepare reports by collecting, analyzing, and summarizing information, providing valuable insights for decision-making. Uphold organization standards for quality service, ensuring efficient and effective administrative operations. Builds business by identifying and selling prospects and maintaining relationship with clients. Handle major project for clients (EXONMOBIL, THHE and SAPURA KENCANA). Oversee offshore platform TAPIS A, B, C, D & Q for E&M projects. Identifies business opportunities by identifying prospects and evaluating their position in the industry. Handle project for E&M training for PRASARANA and TNB. Prepares reports by collecting, analyzing, and summarizing information. Grew sales for major client EXXONMOBIL, THHE and SAPURA KENCANA and generating RM 2 million within a year. Maintains quality service by establishing and enforcing organization standards. Hartasuma Sdn. Bhd. Executive Secretary to Chief Operating Officer (Mar 2011 - Sept 2011) • • • • • Schedule meetings for the Chief Operating Officer (COO) upon request, proactively communicating changes and resolving scheduling conflicts. Coordinate and organize internal and external meetings for the COO, including logistical arrangements and preparation of materials. Manage all travel scheduling and arrangements for the COO, ensuring smooth and efficient travel logistics. Prepare agendas, presentations, and documents for meetings, ensuring the COO is wellprepared and informed. Maintain confidentiality and discretion in handling sensitive information and correspondence on behalf of the COO. WORK E X P E R I E N C E ( C O N T. ) Scomi Rail Bhd. Department Secretary (Jul 2007 - Feb 2011) • • • • • Prepare and distribute correspondence, memos, and forms as needed for the department, ensuring accuracy and timely delivery. Support the department in completing regular reports by gathering, compiling, and organizing relevant data. Develop and maintain an efficient filing system for documents, records, and reports, ensuring easy retrieval and organization. Assist in scheduling department meetings, preparing agendas, and taking minutes as required. Collaborate with team members to ensure smooth operations and effective communication within the department. Tengson Ces Associates Sdn. Bhd. Secretary Cum Administrative (Nov 2006 - June 2007) • • • • • Provide comprehensive secretarial and administrative support to ensure smooth operations within the department. Manage and maintain executives' schedules, appointments, and travel arrangements. Coordinate meetings and conferences, including preparing agendas, taking minutes, and organizing logistics. Handle incoming and outgoing correspondence, emails, and phone calls, prioritizing and responding as necessary. Maintain office files, records, and databases, ensuring accurate and timely retrieval of information as needed. AirAsia Bhd. Guest Service Manager (Apr 2004 - Feb 2006) • • • • • Stay updated with the company's policies and Standard Operating Procedures to ensure adherence in daily operations. Address and resolve walk-in guests' complaints promptly, escalating issues to the appropriate level or supervisor when necessary. Oversee and assess team productivity and activities, providing regular performancerelated feedback and constructive coaching. Manage complaints and inquiries escalations in a timely manner, ensuring swift and satisfactory resolution for guests. Collaborate with other departments to maintain high standards of guest satisfaction and service excellence throughout the establishment. Mohis & Associates Secretary cum Personal Assistant (Nov 1999 - Nov 2003) • • • • • Ensure smooth operation of the department through effective management of all secretarial and administrative duties. Provide comprehensive secretarial support, including handling correspondence, managing appointments, and coordinating internal and external communications. Organize and maintain executives' schedules, arranging meetings, appointments, and travel logistics as required. Prepare and edit documents, reports, and presentations with a high level of accuracy and attention to detail. Serve as the primary point of contact for internal and external stakeholders, demonstrating professionalism and discretion in all interactions.