Arland Head

ARLAND HEAD 2033 General Beauregard Ave  Baton Rouge, LA 70810 -- QUALIFICATIONS  Provided daily management of all the technologies for a couple of companies, one had over 650 employees that generate over 100 million in annual sales from 9 retail locations.  Develops IT plans, which furthered organizational goals and provide oversight/training for all IT processes.  Reviewed the organization's use of technology and looked for ways to improve overall operations keeping in mind the cost and goals of owners and departmental managers  Sustained regulatory compliance and disaster recovery of all data processing systems and payment transaction systems to reduce corporate liability. SKILLS       Windows desktops/servers MS SQL VB.net MS Office suite Active Directory VMware      Routers and networking MS Great Plains Accounting Spiceworks IT management Kwik Tag document imaging TimeClock Plus time & attendance software      Phone/voice mail Systems integrations Google Apps Vendor relations Public Speaking EXPERIENCE Nov 2017- March 2018 Bengal Crane-Logistics-Transportation Director of Information Technology  Provided direction to IT department staff  Managed all software and IT vendor relations  Integrated systems to provide better performance in the different systems.  Guided management team on IT system and use in the company. Geismar,LA Jan 2017- Oct 2017      DUMAC Business Systems, Inc Syracuse, NY Processor Assessor, RORC-Register Software Division Ft.Worth, TX. Reviewed grocery Point of Sale product features and functions to assure that it was relevant to the end user Provided input and review to the QA process to ensure that all testing mirrored and aligned with end-user needs Started development of certification program for field techs on the point of Sale product Provide support and liaison between level III helpdesk and development group Worked remotely with some travel between Baton Rouge, LA, and Ft.Worth, TX 2008- Nov 2016      Pay-Less Supermarkets Inc. / DBA LeBlancs Food Stores Gonzales, LA Director of Information Technology Responsible for the technology infrastructure for 9 locations consisting of all desktops and servers (both physical and virtual), networks (wired and wireless), routers, department service scales, phone systems (wired and cell) CCTV systems, in-store music systems, time and attendance system and 88 lanes of Point of Sale. Managed all software related to accounting, store item file, refrigeration management, data backup, document imaging and storage, employee onboarding and payroll, time & attendance, website, email and all vendor relations about these software systems Software development to provide automation of data flow between process to increase productivity Provided consulting, design work and implementation relating to issue and processes including HR/Payroll, marketing, administrative processes, credit and debit processing, and safety & security Keeping abreast of industry trends and technology relating to both Grocery and IT Technology to keep the company on a leading edge and productive -       Capital One Merchant Services Conroe, TX Product Development Manager Research involving development and implementation of electronic payment acceptance products including dial, IP, and wireless communication Negotiated contracts and service agreements related to products/services for credit card payment acceptance Managed all communication between product vendors and Capital One Merchant Services Monitored Payment Card Industry, Federal Trade Commission and Visa/MasterCard for regulation changes and managed projects to implement necessary changes Created and implemented material for the training of associates on products Technical consulting on payment processing software for Capital One sales’ department -       Associated Grocers, Inc. Baton Rouge, LA Senior Retail System Specialist Acquired and installed computer and networking equipment in retail grocery environments On-site/phone support for the point of sale system including scanner/scales, receipt printers, computers and monitors Set up back office software to manage pricing and product movement of grocery inventory Provided integrated payment processing systems for credit, debit and electronic checks as well as counseling and training of store personnel on technology issues. Developed a new order system to replace outdated system - design, development, and implementation Assisted manager with four associates’ training and assignments References are available upon request.