Arlaine Rodriguez Galpo

Arlaine Rodriguez Galpo Location: Meycauayan City, Bulacan, Philippines Phone: - Email:- Summary of Qualifications • • • • • 5 years Appointment Setting and Virtual Assistant Experience 4 years ESL Instructor Experience 9 years of Microsoft Office Experience 5 years of experience with CRM 5 years of experience with Customer Service Management Key Strengths • • • • English Fluency (both written and oral) Advanced Computer and Microsoft Office Proficiency Outstanding personal and interpersonal communication skills Excellent organization and time management An accomplished multi-skilled professional with 14 cumulative years in Appointment Setting, Virtual Assistance, ESL Coach, and Customer Care management Industry with a successful track record. Professional Experience: 51Talk - ESL Private Teacher November 2022 – Present/ Manila, Philippines • • • • • • Conducting activities and lessons based on ESL teaching methodologies. Encouraging and engaging students to speak in English. Motivating students and using humour to induce a pleasant learning environment. Maximizing students’ talk time through oral tests and presentations. Displaying excellent classroom management. Keeping accurate records of student performance Realty Simplified LLC - Appointment Setter and Lead Generator March 2018 – November 2023/ Manila, Philippines • • • • • • • • • • • • • Answering incoming phone calls and online enquiries. Logging customer details and comments in our system. Scheduling appointments and following up with any "no show" customers. Maintaining thorough, up-to-date knowledge of our products. Adhering to all company policies and procedures. Maintaining contact with customers to ensure they are happy with our service. Ensuring potential customers are aware of any promotions. Managing and updating CRM and spreadsheets Managing and updating calendars Maintain clarity in communication when reporting on KPIs and passing over appointments. Follow our sales process. Inbox management & appointment setting Internal communication with Sales team Lufkin Industries (GE Oil and Gas) – Virtual Administrative Assistant August 2016 - March 2018 • • • • • • • • • • • • • • • • Proactively supported internal customer by independently handling all assigned administrative duties and taking direction from and balancing the needs of multiple staff members. Provided administrative support to clients through effectively maintaining and coordinating calendars, scheduling appointments and meetings, making travel arrangements, telephone coverage (if needed), filing, processing and reconciling expense accounts, handling various purchases and making AP invoice arrangements. Scheduled, planned and organized all logistical details for meetings, training and events. Developed PowerPoint presentations and other graphic presentations; typed various correspondences both in own signature and in manager’s signature. Provided general administrative services. Supported budget management, liaised with finance to ensure costs are monitored and controlled. Assisted with job candidate interview scheduling. Entered temporary support requests into My Resources or other generating system. Ran reports in Excel, Access, Business Objects, and other data gathering programs. Input and updated data into Oracle databases. Provided tactical support (answered questions on central sites and on various internal processes and e-tools). Helped keep organization charts up to date as directed. Maintained filing and records management systems and other procedures which may have been confidential. Provided payroll support for hourly associates. Accurately maintained customer pricing files and completed contract data entry. Created statistics, sent out customer brochures or correspondence, or document leads. NCO Group (Amazon.com, Inc.) – Customer Service Representative May 2012 – August 2016 • • • Provides customer service assistance based on the customer’s needs. Explains bills and assists with billing related concerns. Promote Amazon’s products to hit target sales goal. Education: Bachelor of Science in Business Management Pamantasan ng Lungsod ng Marikina Certification: Certificate of TESOL and TEYL Teach International Issued: 09May2019