Arjun Makhija

ARJUN BRIJLAL MAKHIJA.   B15/2, Topaz C.H.S, Near Dmart Godrej Hill, Khadakpada, Kalyan (W) Pin: 421301 Cell:-   ASPIRATION_____________________________________________   - To be an outstanding professional with a commitment of continuous learning and self-development. - A Career, which is performance based, thereby providing an opportunity to play a meaningful role in shaping future of the organization.   WORK EXPERIENCE___________________________________________   ORGANISATION:  Concentrix India Services/ WNS Global Services Designation              : Technical support for Optus yes with Fetch TV   Tenure               : 6 Years and 6 Months   Process:  Optus Fetch TV Technical support dept, Expedia Travel Process        Technical support Professional, Expedia Travel Agent Job Profile:        Currently working for Expedia Travel process for United states since 07/10/2019 with WNS Global Services   Job Responsibilities:        Ensuring all the work tasks are completed on time before dead lines.        To contribute to overall achievements of the required SLA ( Service Level agreement)        To maintain customer service and quality standards by following client procedures and processes.        To escalate any issues or ideas to the Team Leader in first instance.        To assist and mentor colleagues and share experience where appropriate in meeting SLA (Service Level agreement).   EDUCATIONAL QUALIFICATION:_________________________________            H.S.C with 51.17 % in the year 2007, S.S.C with 56.00% in the year 2005. Completed graduation via correspondence through annamalai University chennai .         COMPUTER PROFICIENCY___________________________________   Operating System                            Windows XP, 7, 10 MCSE Certified by Microsoft since 2008                                                                                                             PERSONAL DETAILS_______________________________________   Date of Birth                                         :              22nd May 1989    Age                                                        :              31 yrs Sex                                                         :              Male Marital Status                                        :           Married Nationality                                           :              Indian Languages Known                             :              English, Hindi & Punjabi Hobbies                                   :          Listening Music& Riding Bike   Extra curricular Activities:          Completed computer maintenance & basic networking & completed (MCSE)               YOURS SINCERLY Arjun .B. Makhija