Arjun Chakrabortty

H.No.: 1045, 1st Floor, Sector: 9A, Gurgaon 122001 Mobile:- Email:-Arjun Chakrabortty Core Strengths BUSINESS PROFILE SCM expert around 3 years of experience in Customer Service/Supply chain Industry. A potential leader with the skill set and foresightedness to strategically plan direct & manage business operations and enhance efficiency. ❖ SCM Expert ❖ Client Relationship Management ❖ Audits & Training of CSR’s ❖ Experience Supply Chain Operations (Sourcing, Procurement, Logistics & Warehouse ❖ Management) ❖ ❖ Exposure in handling diversified customer portfolio (US, Canada and Mexico) ❖ ❖ Possess positive attitude, capability to think in and outside of the box, excellent interpersonal & Client relationship skills ❖ Well Versed in creating documents involved in Order Management piece of SCM (Shipping Requests, Packing List, Certificate of Material). Contract Management Quick Analytical Abilities Good Interpersonal Skills CAREER PROGRESS Agilent Technologies, Inc., Gurgaon from Mar 2016 till now Currently working with Agilent Technologies as process Associate Analyst and over the years ‘gained experience as Order Processing Analyst of various project teams, maximized great opportunities to work on challenging projects and developed critical proficiencies. ❖ Taking care of quality Audit of daily orders and work allocation. ❖ Assigning Accounts to CSR’s ❖ Handling various Back Office Operations activities related to Ordering, Order confirmation, Shipment & Invoicing ❖ Maintaining high levels of performance on Level SLA’s ❖ Leading weekly calls with client along with the team. ❖ Running day to day operational activities like managing timely flow of orders, equipment Services and revenue to meet customer expectations ❖ Responsible to take immediate action to create the shipping docs (Export & Import Invoice + Summary Packing list) and sending the same to the business partners (Customer/Projects/ HUB& Plant) ❖ Working on weekly & monthly presentations to highlight the changes and cancellation of the transactions done in the previous week & month ❖ Ensure Quick issue resolution in case of escalations ❖ Order Creation in SAP as per the CPO received from End Customer ❖ Invoice related Reconciliation and Query solving. ❖ Enters RMA, Credit & Re-bill requests into SAP ECC and follows up to ensure timely receipt of product. Researches and issues credit and obtain appropriate approvals prior to processing ❖ Update and maintain current process documentation for all processes ❖ Update and maintain Supplier Records by setting up new vendors and making changes to existing vendors as required by Purchasing and Accounts Payable ❖ Fulfill customer licenses for specific Agilent product offerings ❖ Provide month end support to Order Processing team in fulfillment of licensing needs Value Adds: ❖ ❖ ❖ ❖ Pending cases in Business Control Reports clean-up project. Simplification of E-Commerce Allocation. Conducts meeting to resolve Pending Orders and Blocked orders. Blanket Approval Project. Aegis Limited from August 2015 to February 2016 (7 months) Position: Customer Care Associate (Outbound-Airtel) Other Credentials ❖ ❖ ❖ ❖ Knowledge of Windows XP & 7, MS Word, Power Point Knowledge of SAP ECC & SAP CRM. Hands-on knowledge of the supply chain process, Logistics, inventory management Knowledge of E-Commerce portals: - Ariba, Sicquest, IBM and Eli Lilly etc. Professional Certification ❖ Basic Quality & daily order Audit ❖ Organizational development training ❖ SOBC- Agilent’s Standards of Business Conduct ACADEMIC CREDENTIALS ❖ Pursuing MBA(distance) from SMU (2nd year) for SCM. ❖ Mechanical Engineering from Gurugram Faridabad Institution in 2015. ❖ Senior secondary certificate exam from West Bengal state board in 2011 ❖ Matriculation certificate exam from Kerala State board. PERSONAL PROFILE Father’s Name: Mr. Ajith Chakrabortty Date of Birth: 13 November 1990 Marital Status: Single Nationality: Indian Sex: Male Permanent Address: Beside Dharma raj Temple, Kandi, Jibdarpara, Boltala, P.O.-Kandi, Dist. Murshidabad, West Bengal-742137. Date: Place: (ARJUN CHAKRABORTTY)