Arjay Gervacio

Arjay V. Gervacio (--SKYPE: avgervacio2014 Unit 22, 28th Floor, Urban Deca Tower, #69 Sierra Madre Height St. , Brgy. Highway Hills, Mandaluyong City. Objective To assist clients with day to day activities, providing excellent service with sheer professionalism and reliability all while in the comforts of our home. Achievements ● ● ● ● ● Top Agent for 2 consecutive quarters Subject Matter Expert in eBay Inc. for a year Part of quarterly meeting with clients Top the training in AAMI for Senior Operation Associate post Best in Attendance Work Experiences ePerformax Contact Center and BPO Customer Service Representative - eBay North America ● Assist customers with site navigation and cancellation of transactions for both seller and buyer as well as consultation for selling improvement for eBay Sellers. ● Adjudicate on feedback, defect rates and disputes for both seller and buyer to build trust for the company’s protection for both parties. ● Attend focus group discussion with clients quarterly regarding insights in new company policies, and to provide and relay feedback and opinions from fellow representatives. WNS Inc. Senior Operations Associate - AAMI ● ● Create incident reports and assist policyholders in filing their car insurance claims. ● Walk the policyholders through proper expectations and step by step process for the insurance claim. Bolster savings for the insurance company and boost revenue for an affiliated smash repair by marketing it to and booking appointments for policyholders. RealPage Inc. Philippines Data Representative - MPF Research ● Contact property managers in the US to obtain data from different apartment complexes which is used in providing monthly reports on apartment trends across the country. ● Update the market profile of different properties using our own user interface system and make sure that the data obtained is accurate as much as possible. ● Keep track of our productivity through Google Spreadsheets. Appraisal Comp Valuations, LLC General Virtual Assistant ● Scheduling appointments for our appraisal inspections. ● Managing calendar and appointments of appraisers. ● Managing the Accounts Receivable of the company ● Preparing and delivering reports ● Handle email support and phone support for various inquiries related to appraisal. The Foundation Inc. Admin/CS ● Handle all email tickets ● Handle all the social media of the company ● Monitor KPIs Citylink Real Estate Solutions, LLC Admin/Customer Service ● Arrange appointments for our sellers ● Manages other Virtual Assistants ● Manages the admin side of the company ● Consolidate billing receipts each month ● Assign tasks to different employee Vanilla/D2D Experts - Sam Taggart ● Create Social Media posts using Canva and Affinity Designer ● Schedule and post on the company’s social media accounts. ● Create quizzes for educational material UniversalGiving ● Provides Executive Assistance to the CEO ● Manages CEO’s email and calendar ● Manages the company’s social media platform ● Personal Assistance such as purchasing items online, applying to some acting gigs Educational Background Jose Rizal University B.S. in Business Administration - Major in Marketing Management References Available upon request.