Arista Marie de Luna

ARISTA MARIE DE LUNA ARISTA MARIE DE LUNA CAREERPROFILE PROFILE CAREER -- solanin07 Arista Marie de Luna VIRTUAL ASSISTANT PORTFOLIO SKILLS SKILLSand andTRAINING TRAINING Calendar Management Google Calendar, Trello Microsoft Office Word, Excel, PowerPoint GSuite - Docs, Sheets, Drive sharing Photo Editing - Canva, Pixlr, Adobe Photoshop Video Editing - Youtube, Powtoons Document Transcription Copywriting Articles, Keyword, Ads WordPress Maintenance Google Adwords Keyword and Competitor research CRM Integration Trainable for various CRM's Email and Marketing Mail Chimp, Gmail, Outlook Phone handling - B2B, B2C, Appointment setting Customer Service Specialist IQOR (Sta. Rosa) April 2018 - August 2018 Telecommunications, Billing, Technical Support, Order processing, Order tracking, Escalations, Customer Service Specialist The Results Companies (Lipa City) July 2017 - March 2017 Health Insurance, Claims, DME, Appointment Setting, Annual Enrollment, Order processing Sales and Expenses, Inventory, Payroll Dreamland Cafe (Lipa City) September 2016 to March 2017 Client Appointments, Scheduling, Payroll, Sales reporting, Inventory reporting, Events Management Collections Specialist Alorica (Lipa City) February 2015 to September 2016 Auto dialing, Collections and Customer Service, Payment processing, Collection Follow Up Lead Generation, Marketing Strategy and Planning Customer Service Specialist Facebook , Instagram, Twitter, Youtube Social Media Management Communications Planning, Automating, Scheduling, Boosting, Advertisment, Copy writing, Backlinks, Analytics, Customer Service qualities Reliable Highly Organized Professional Completes Deadlines D I KEYSTRENGTHS STRENGTHS KEY Reporting Administration Customer Service Learner 21 / 10 E- Commerce, Customer Service , Email handling, Chat support, Vendor Support Escalations Specialist Teleperformance (Pasay City) June 2011 to August 2013 Complaint handling, Bill investigation, Credit application, Reporting, Admin Resourceful 67 / 42 Nomorerack.com (Virtual, Remote) September 2013 to January 2015 88 / 63 67 / 53 S C ACHIEVEMENTS ACHIEVEMENTS Marketing VA Training graduate(The VA Hub) Customer Service Associate Teletech (Lipa City) May 2008 to April 2010 Back office, Order Processing, Customer service, Collections EDUCATION EDUCATION De La Salle , Lipa City Hotel and Restaurant Management SY 2006 - 2008 De La Salle , Lipa City Appointment Setting (Quick Pro) Legal Management SY 2005 - 2006