Arisa Funahashi
VIRTUAL ASSISTANT
SCHOOLS ATTENDED
RIZAL INSTITUTE OF COMPUTER STUDIES
Creative Web Design | December 2019
EXECUTIVE SUMMARY
A meticulous professional with
well-versed in providing quality
administrative and customer
service support through effectively
handling remote office procedures
and calls. Effectively able to meet
set deadlines and process
information through well-honed
research skills.
SKILLS AND EXPERTISE
E-mail handling and Email inbox
optimization
Calendar & Meeting Scheduling
Research, Data Collection and Data
Entry
SMM (scheduling posts)
Website post management
Customer Support
Google Suite: Drive, Docs, Sheets,
Forms, Mail, Calendar, Slides
MS Office (Word, Excel, PowerPoint,
Outlook)
Other administrative support.
CONTACT ME AT:--
arisafunahashi
Address: San Vicente , Angono ,
Rizal , Philippines
Develop web animation using advance features and
perform basic coding using Hypertext Markup
Language.
Perform basic image enhancements using image
editing software.
Have studied workplace communication, developing
and practicing negotiation skills, and solving
problems related to work activities.
GOLDEN FAITH ACADEMY - TAYTAY
Bookkeeping | April - May 2019
Responsible for some or all of an student’s records,
known as the general encoder. Recorded all
transactions of fees and student miscellaneous.
Produces statements and other reports for professors
and principal.
WORK EXPERIENCE
STUDENT TUTOR
TSL Tutorial Center | April - June 2021
Helped students understand difficult subjects like
[Mathematics, Science, etc.] through one-on-one
tutoring.
Created easy-to-follow study guides and practice
questions to assist students in their studies.
Led small group study sessions, encouraging
collaboration and discussion among students.
Monitored students' progress and adjusted teaching
methods to improve their understanding.
Assisted students in preparing for exams and
completing assignments.
WORK EXPERIENCE
SALES REPRESENTATIVE
Concentrix August - December 2021
Handled inbound and outbound calls to sell
products and services, consistently meeting and
exceeding monthly sales targets.
Provided exceptional customer service, addressing
inquiries and resolving issues efficiently to ensure
customer satisfaction.
Maintained accurate records of customer
interactions and sales transactions in the CRM
system.
Collaborated with team members to share
successful sales techniques and strategies.
ASSOCIATE ACCOUNT MANAGEMENT
Sutherland Global | January - April 2022
Assisted senior account managers in maintaining
and growing client relationships by addressing client
inquiries and ensuring timely follow-ups.
Managed day-to-day administrative tasks such as
updating client information, processing orders, and
preparing reports.
Coordinated with internal teams to ensure client
needs were met, including handling communication
between clients and departments like sales, finance,
and customer support.
Monitored account activities and flagged any issues
or discrepancies for immediate resolution.
Contributed to the preparation of presentations and
proposals for potential clients, ensuring they were
tailored to client needs.
Assisted in onboarding new clients by ensuring all
account setup processes were completed
accurately and efficiently.
PART-TIME LAYOUT ARTIST
Desk Thingy Stationeries
May 2022 - April 2023
Designed and created custom layouts for various
invitation types, including weddings, parties, and
corporate events.
Utilized design software like Canva.
Ensured all invitation designs adhered to the desired
theme, style, and color schemes requested by clients.
Edited and revised invitation layouts based on client
feedback, ensuring high satisfaction.
Managed multiple invitation design projects
simultaneously, meeting tight deadlines while
maintaining attention to detail.
Expertise in invitation design, focusing on typography,
color coordination, and layout aesthetics.
WORK EXPERIENCE
SENIOR COFFEE SHOP BARISTA
BLK 77 Cafe| August 2022 - April 2023
Customer Service: Welcomed customers, took orders,
and ensured they were happy with their drinks.
Drink Preparation: Made a variety of coffee drinks, like
lattes, cappuccinos, and cold brews, consistently and
with high quality.
Training: Trained new baristas on how to make drinks,
use equipment, and provide great customer service.
Inventory: Kept track of supplies like coffee beans and
milk, and ordered more when needed.
Cleanliness: Regularly cleaned coffee machines and
the work area to keep everything in top shape.
Cash Handling: Managed payments, including cash
and card transactions, and balanced the register at
the end of each shift.
Customer Feedback: Listened to customer feedback
to improve service and resolved any complaints.
Achievements:
Helped improve customer satisfaction.
Trained several new baristas, making the team more
efficient.
Assisted in introducing new drinks, which boosted
sales.
INBOUND AND OUTBOUND SALES
SUPPORT AGENT
Quantrics Enterprises Inc.
May 2023- Present
Inbound Sales: Managed incoming customer calls,
addressing inquiries about products and services,
processing orders, and resolving issues efficiently.
Achieved a high customer satisfaction rate through
effective communication and problem-solving skills.
Outbound Sales: Conducted outbound calls to
prospective and existing customers to introduce new
products, follow up on previous interactions, and
generate sales leads. Utilized targeted scripts and
promotional strategies to boost conversion rates.
Customer Account Management: Updated and
maintained accurate customer information in the
CRM system, monitored account status, and followed
up on pending orders or service issues to ensure
timely resolution.
Team Collaboration: Worked closely with the sales
team to share insights and strategies, contributing to
the development of sales campaigns and
promotional offers. Participated in team meetings to
review goals and progress.
VIRTUAL ASSISTANT CERTIFIED TRAINING
SOCIAL MEDIA MANAGEMENT:
Developed proficiency in social media management strategies,
including content creation, scheduling, engagement, and analytics
assessment.
GRAPHIC AND VIDEO CREATION USING CANVA:
Acquired skills in graphic and video design using Canva, including
creating visually appealing content for various platforms and purposes.
DATA ENTRY:
Demonstrated expertise in accurate and efficient data entry techniques,
ensuring the integrity and organization of information.
PROJECT MANAGEMENT:
Learned project management principles and techniques, including task
organization, timeline management, and coordination with team
members.
CALENDAR MANAGEMENT:
Mastered calendar management practices, including scheduling
appointments, coordinating meetings, and organizing events to
optimize time efficiency.
