Aris Caraig Evangelista

 Summary of Qualifications Innovative, dynamic and performance driven professional, highlighting progressive experience within diverse fields encompassing customer service, support management, human resource, site supervision, education, sales and marketing. Reputed for consistent achievement of great results and excellence. Core Competencies Client and Customer Management Sales and Service Management Staff Motivation and Development Team Collaboration and Coordination Strategic and Tactical Planning Coaching, Teaching and Mentoring Continuous Process Improvements Organizational Development Timekeeping and Payroll Administration Articulate and personable communication skills, combined with well-defined leadership skills along with well-honed analytical and problem-solving aptitude Excel at providing proactive direction to individuals and groups to successfully complete tasks and set goals; thrive at empowering and motivating employees and colleagues Acknowledged for high professional standards with solid reputation for delivering high-quality work in a timely manner; managing a broad range of responsibilities Technically proficient in using Microsoft Office Suite (Word, Excel, PowerPoint, and Access), Office System Project, Sales Force, Outlook, HTML, JavaScript, Visual Basic 6.0, C++, Swish, Internet Navigation, Citrix, FAST, Smartsheet; can type over 50 wpm Career Overview Business Operations Management Collaboratively worked with team members toward fulfillment of all targeted goals; ensured full compliance with all standard operating procedures set by the company Conceived and actualized most comprehensive strategies resulting to constantly achieving great results Guaranteed efficient operations of the business by adhering all set of plans Delivered excellent customer service through fulfillment of client’s expectations and adherence to targeted plans and goals Fostered and built strong relations with each client by delivering top-notch customer service; quickly resolved clients’ concerns and queries by offering appropriate solutions On- Site Supervision and Management/ Human Resource Management Demonstrated leadership ability in directing, managing, and supervising approximately 700 employees Fulfilled functions of human resource, which included hiring, selecting, and training highly competitive individuals Carried out tasks, including performance evaluation, employee’s relation and management Created and devised various in-house rules and regulations and headed its full implementation leading to decreasing numbers of absentees and tardiness and smooth flow of operations across all departments Conducted thorough reviews and analyses on existing rules and standards to determine areas of needing improvements Records, Documents, and Reports Management Accurately prepared various reports and records, including timesheet and timekeeping, headcount, attrition, and productivity Utilized technical skills in inputting relevant data and information into the FAST system; conducted research to gather necessary details toward completions of various projects and reports Teaching Strategies and Development Rendered assistance to each student to easily grasp new materials and lessons; delivered top-notch support to each learner in studying various computer software application Conducted demonstrations regarding various functions of numerous systems and application Employed in-depth knowledge in developing classroom curriculum that educational needs of all students Optimized and utilized advanced technology and multi-media toward enhancement of student learning Career Highlights Recently recognized as Circle of Champion for 1st and 2nd quarter of 2016 Pivotal contributor in attaining team’s target; consistently ranked 1st and obtained a perfect 5 scorecard month over month Awarded as best of the best of 2014 and 2014 (Top Employee Awardee) Obtained various awards and accolades including Best Customer Service and Most Numbered of Closed-and-Completed Projects; consistently demonstrated remarkable performance in executing all assigned tasks Attained most numbered of testimonials, recommendations, and referrals from old clients leading to new business opportunities Exerted tremendous efforts toward delivery of relevant learning and knowledge associated with Safety and Security Management to more than 900 participants Career Path Senior Customer Service Representative (TIER IV) | Convergys Philippines ∙ Nuvali, Laguna, Philippines | 2013–Present Customer Care Specialist /Writer | Filweb Asia ∙ San Pedro, Laguna, Philippines |- On-Site Supervisor | SRI | Techlog Center of the Philippines ∙ Calamba, Laguna, Philippines |- International Sales Agent | Medialink Contact Solutions, Inc. ∙ Makati City, Philippines |- Teacher | Calubcub 1.0 National High School ∙ San Juan, Batangas, Philippines |- Online Researcher/Data Entry | American Data Exchange Corporation ∙ Las Piñas City, Philippines |- Education Master of Arts in Teaching English, 2014 - Present Laguna State Polytechnic University | San Pablo City, Philippines Master of Arts in Business Administration, 2013 Pamantasan ng Lungsod ng Muntinlupa | Muntinlupa City, Philippines Bachelor Degree in Computer Science, 2006 Pamantasan ng Lungsod ng Muntinlupa | Muntinlupa City, Philippines Professional Development ISO Training, SRI Kapitolyo Pasig City 5S Training and Awareness, Techlog Center of the Philippines Security and Safety Management Training, Techlog Center of the Philippines PGMA 100 Hours Call Center Training Course, Advanced Contact Solutions, Inc.