Arinze Emmanuel Aleke

I have about three years working experience with a somewhat technical background. I’ve worked as a backend junior developer with C# and node.js(built apis with this) and I've also worked remotely as a Tech support representative for a shopify (E-commerce) page builder app(Pagefly) company based in Vietnam via live chat.

I am familiar with tools specific to an enterprise, like Office365, Jira, Confluence and to a small business like Helpscout, Intercom, Slack, Trello, Zendesk, Zoom, Google Suite, Notion(For support articles and internal documentation) and Google Hangouts.

Key Competencies/ What I would bring to the role:

Customer Satisfaction: I've learned over time that it's not just about issue resolution but about giving the customer a great experience throughout the resolution process.

Communication: I'm a native English speaker, I'm a great communicator, both written and verbal. I've worked with customers worldwide, and I've been able to communicate effectively with them. I also have good experience with email and phone support. Those were the methods I used to contact customers.

Extra-care - I try to solve customer's issue as it was mine, i.e. I do my best.

Patience - I understand that every person may have a bad day.

Troubleshooting: My job experience has thought me exactly how to troubleshoot issues relating to enterprise software and operating systems in general.

Finally, I've written a few support articles to help customers and below is the link to an example of one. https://gogander.notion.site/How-test-which-video-performs-better-on-your-webpage-2738b9e3eb944c0e85ad3b1442a5f899