Arindam Deb Roy

ARINDAM DEB ROY-|-,- http://in.linkedin.com/pub/arindam-deb-roy/17/894/a83 IT Support | VAS Operation | Data Centre Operation | System & Network Administration| Vendor Management |E-Learning OBJECTIVE Aiming to be an integral part of a result-oriented team, wherein I wish to learn, intern and, deliver, applying all my knowledge gained in course of academics and work experience. Summary of Experience – 10+ years of experience in domain of IT Infra Support & Management Senior System Administrator – MIT University of Meghalaya August 2014 to Present MIT University of Meghalaya is formerly known as UTM Shillong. Responsibilities             Installation, Configuration, maintenance of servers running of VMware ESXi platform. Installation, Configuration & Maintaining of Active Directory Services, DHCP Server & DNS Server. Installation, Configuration & Maintaining of Symantec Server, WSUS Server, File Server, O365 server &LMS Server Maintaining & Management of proxy server running of Smoothwall. Monitoring networks & internal devices using Nagios, PRTG tool & Ruckus Zone Director interfaces. Managing and monitoring of backups using the Veeam Backup tool and NAS Storage. Managing different portals of the university (LMS, GLPI, Intranet, etc). Managing Cisco Routers & Dell Power connect Switches Installing, Configuring, Troubleshooting Win & Linux based O/S along with network/hardware level. VAS IT services - Bulk SMS, CCTV Operation, EPABX, power bank UPS & DG, Audio-Video Conference. Campus WLAN, LAN, ILL & MPLS availability /performance according to established SLA. Execution of AMC contracts, multiple vendor management and keep them performing under agreed SLA   Implementing & reviewing IT policies, SPOC for entire IT services. Digital classrooms, advanced (multimedia) audio/video conference hall management.  Leading a team of Engineers for IT and helpdesk support.  Reporting to PVC, Responsible for IT Budgeting, Procurement & Asset Management. Operation Engineer – Onmobile Global May 2011 to August 2014 Vas leader in the delivery of high-quality Mobile Services Project: Idea Cellular Northeast, Assam & Bihar Responsibilities Handling whole of !dea Bihar's, Assam’s, Northeast’s RBT, Voice Portal, and MCI services.  Managing major VAS products like CRBT, MCA, USSD, CBC, KBC and VP products of Onmobile Global  Maintaining the TELEPHONY SEVERS, TONEPLAYERS, RBT SERVER, DB SERVER, and OBD SERVER  Integration & deployment of the new site, servers, rack, switches, E1’s, etc.  Coordinating with network, switch & OMCR teams for any network issues and resolving it on priority.  Coordinating with IN teams for IN( Billing ) related issues and getting it resolved.  Maintain the Database Server of MAXDB, MariaDB and MySQL, SAP DB.  E1 augmentations, link configurations along with Installation the CG and TX cards.  Installation of Windows and Linux OS onsite servers  Providing Technical Solutions and Root Cause Analysis to Customer Complaints related to Onmobile Products.  Report generation from the VAS system as per customer requirements.  Implementation and configuration of new Vas release on-site servers.  Testing and delivering products to the client on the proposed timeline.  Checking Utilization reports daily and recommending capacity expansions. Past Employments Customer Support Executive - IBM CBDT September 2010 to May 2011 Client: Office of the Commissioner of Income Tax, MG Road, Shillong System Engineer – The Shillong Times June 2010 to September 2010 Leading Frontline media portal/newspaper in Shillong, Meghalaya System Engineer –Eastern Solutions November 2009 to May 2010 Achievements  MIT, Shillong Promoted from IT executive to senior system administrator plus promoted to look after administrative Dept. also which is a dual role.  Onmobile Global Recognized for integrating 2 sites (IDEA Assam & NE) & assigned operation of additional sites of Idea Assam and Idea Bihar. Technology/Platform – Hands-on Experience       Servers OS Voice/Data Data Network Server Hardware Virtualization : Win2000, Win2003, Win2008, Win2012, CentOS, RHEL : Win 2000, Win XP, Win Vista, Win 7, Win 8, Win 10, Ubuntu. : Installation and configuration of TX and CG Telephony cards. : Configuration of Cisco Switches/Routers, Zone Director and Ruckus Devices : HP G5/G6/G7 Severs, IBM Blade HS21, IBM x3850, Dell PowerEdge 620 & 710 : Operational knowledge of VMWare ESXi 5.5 Certifications    MCP (2003), MCSA (2003), MCSE (2003), MCTS (2008) MCITP (2008) – Certification ID - JNCIA CCNA (HCL Certified) Courses/Classes    Linux (Centos /Redhat ) professional training from Udemy.com VMware vSphere 6.0 training from Udemy.com Windows Server 2019 from Udemy.com Academic Qualification     Masters in Computer Applications from MSMT. Bachelors in Computer Application from HIMT HSSLC from Shillong Senior Academy. SSLC from Kendriya Vidyalaya Happy Valley, Shillong. Extra-Curricular Activities      Participated in School level Regional Cricket Competition. Participated in cricket quiz competitions. Played in Super division cricket Tournaments, organized by Shillong Cricket Association. Host/MC multiple events within society and city as/when called and feasible Working as a Freelancer for IT and Technical Support. Personal Details     Date of birth: Marital Status: Languages Known: Interests & Activities: October 25, 1980. Single. English, Hindi, Bengali, and Assamese. Troubleshooting of technology related issues & Upgrading technical skills. All the details mentioned above are true to my knowledge and I shall be supportive to share artifacts to all employers & accordant designations and details mentioned. ARINDAM DEB ROY