Arindam Bose

KOLKATA, INDIA - 700107 -- ARINDAM BOSE SKILL Leadership skills, Team management, People Skills, Tech Savvy, Professional and work ethic, Critical thinking and problem-solving, Time management, Digital Marketing, and Social Media Handling, Canva, Youtube SEO, Google Ads/Youtube Ads, Youtube Seo Expert, Youtube Growth Hacks, Youtube Channel Manager. Looking for a Managerial Role with Good Pay. EXPERIENCE AMAZON, Bangalore — Sr. Fraud and Risk Investigator 4.7 years/ 55 months in amazon. 3rd March 2017 - 30 Nov 2021 ● Reviewing and researching evidence/documents to analyze the overall fact pattern of the claim and synthesize data into a professional report with recommendations ● A fraud analyst is responsible for observing various customer transactions to flag or identify suspicious activity. Most accounts and customers have banking patterns that typically do not change over the long term. Any trades or series that do not fit the expected activity generate a 'red flag' and will be looked at. ● As a Fraud analyst, I worked in a variety of fields, such as finance, banking, and insurance, within the company ● Conducting investigations into allegations of fraud, waste or abuse committed by clients against our company ● Preparing and coordinating field assignments to obtain relevant evidence and information Responsibilities ● ● ● ● ● ● Conduct objective, fair, thorough, unbiased and timely investigations into allegations of fraud, waste or abuse committed by clients against our company Review and research evidence/documents to analyze the overall fact pattern of the claim and synthesize data into a professional report with recommendations Prepare and coordinate field assignments to obtain relevant evidence and information Coordinate with defence attorneys to provide deposition strategies and use law enforcement resources for assistance Manage and prioritize a large and varied caseload effectively and efficiently to achieve positive results Prepare prosecution packages and restitution proposals Greet Technologies, Bangalore — Accounts and Sales Customer Lead 3RD FEB 2015 - 30TH NOV 2016. Around 18 months. ● ● ● Used to handle inbound and international customer call queries. Processing Payments and Orders → Inbound Dealing With Complaints → Inbound/International Calls ● Dive deep into the knowledge of people’s behaviour ● Come up with the right solutions ● Follow-up Calls → Outbound: In an ideal world, agents would resolve each inquiry during the first call and companies’ first-call resolution would skyrocket. Unfortunately, that’s not realistic. Especially not for SaaS companies that are often dealing with complicated technological issues. ● Selling, Upselling and Cross-selling → Outbound ● Market Research → Outbound ● Updating Databases → On-side: An ability to work with CRM (Customer Relationship Management) systems is an essential duty of a call centre agent. After each interaction, agents are responsible for logging and storing customer data for future references, such as contact information, purchase history, shipping and billing preferences, history of interactions, etc. Freelancer, WORK FROM HOME — VIRTUAL DIGITAL MARKETING FREELANCING ANALYST - YOUTUBE 1ST DECEMBER - CURRENT ● ● ● ● ● ● ● ● ● Drive new opportunities for online marketing campaigns. Provide inputs to sales teams on how to market digital products. Writing marketing copy for websites and maintaining activity on these websites. Managing social networking channels. Define and implement channel strategy, including long-term goals, go-to-market strategies, and key performance indicators within YouTube’s search engine Manage channel content, including live-stream events, digital media assets, social media marketing campaigns, and owned/earned/paid media Develop and oversee the channel community, including channel moderators, marketing managers, and a network of channel partners Manage channel communications, including social media, blogs, and other owned/earned/paid media. Creating Digital Products, Content Strategy. EDUCATION Calcutta University, India Management — Graduation in Finance and 2009 -2012 Certified Project Manager - Google Instagram Automation Expert - Digital Scholar Social Media Marketing - Facebook AWARD With a total experience of more than 6+ years, I have received more than 10+ awards in various fields of work. REGARDS, Arindam Bose.