Arijit Roy

 ARIJIT ROY Mob1:-; Mail I’d- __________________________________________________________________ Career Objective I am having 12+ years of experience in Telecom Industry, now I am full time freelancer, searching opportunity in transcription, data entry, SEO, internet research, VA etc. PROFESSIONAL EXPERIENCE Working full time freelancer in Upwork, Scribie, Freelance etc. I am handling short term or long term project as a freelancer. Worked as senior manager needs to handle customer escalation and provide them updates, cross functional management communication, resource management etc. Review MTTR RCA RFO before share to customer, trying to maintain SLA for each and every case. Drived future prospect to provide support to presales , engineering etc. PROFESSIONAL QUALIFICATION Packages : Ms-Office Operating System : Win 95/98/NT/2000/XP, RED HAT LINUX. ACADEMIC QUALIFICATION Examination Name of the Institute / Board Year of Passing % of Marks B.tech in Electronic & Communication Engineering St. Thomas College of Engg & Tech ,Kolkata-(out of 10) Higher Secondary West Bengal Board 2000 62% Madhyamik West Bengal Board-% WORKING EXPERIENCE In present situation I am working as full time freelancer for long and short term both. Company Name:Huawei Telecommunication Ltd Duration : 14th Oct, 2016 to 21st April,2017 Designation : Senior Manager, Optical TAC Nature of Job: Working as SM for Bharti customer to support and guidance to other internal team which include TAC, Ops, Planning, PM plus others for quick closer of action towards project and technology. Responsible to flag any issues (technical/business) to management or stake holders in driving timely resolutions. Drive the future prospect and goal to develop customer network, to provide support presales and engineering. Pro-active in responding to customer needs and requirements. Regular interaction with customer and internal stake holders to get the required fix, Roadmap update and resolution of issue face part of in the network. Drive key project activities according to the product and technology development roadmap and deliver the target capability on time, quality and within budget that will be used to measure the performance of this role. Company Name:Ciena India Limited (Payroll in Kelly Services Limited) Duration : 26th August, 2015 to 21st August, 2016 Designation : Subject Matter Expert, NOC Client :TATA Communication Limited, Pune Nature of Job: Working as a SME in fault management Tier3 layer to provide real time solution within the SLA Regional Tech Support: Part of Regional Technical Support (RTS), providing Technical Support for Optical Transport, Switching & NMS/EMS products of Ciena (Nortel) for TATA customer. Delivers hands-on technical assistance and troubleshooting for resolving customer hardware and software issues. Ensures the proper execution of network infrastructure projects. Coordination between ciena and customer’s different internal team like presales, engineering, Quality , testing for customer future benefit. Company Name: Global Cloud Exchange (Formerly Known as Reliance Globalcom Ltd ) Duration : 24th January, 2011 to 14th August 2015 Designation : Sr. Network Assurance Engineer Nature of Job: Working as a Sr. Network Assurance engineer in fault management Tier2 layer. Provide real time solution to customer within the SLA. Support the field engineer remotely for the system software installation, System configuration, commissioning & troubleshooting. Company Name:Alcatel-Lucent Network Managed Service India Ltd Duration : 11th January,2010 to 23rd January,2011 Designation : NOC Engineer Client :Bharti Broadband Televenture Ltd, IMT Manesar Duration : 11th January,2010 to 21st January,2011 Nature of Job: Worked as a NOC engineer in fault management Tier2 layer . Supported the field engineer remotely for the system software installation, System configuration, commissioning & troubleshooting. Experienced in working OSS like : Remedy Company Name:GTL Limited Duration : 25th Feb, 2009 to 10th January,2010 Designation : Network Engineer Client :Nokia Siemens Network, Hyderabad Duration : 1st September, 2009 to 10th January,2010 Nature of Job: Provided support to Zonal NOC regarding Alcatel-Lucent 1353NM & 1354 RM for alarm monitoring, PM monitoring, PM report analysis, provisioning, troubleshooting Client :Alcatel-Lucent Limited, Gurgaon Duration : 25th Feb, 2009 to 31st August,2009 Nature of Job: Worked in NOC as a support engineer in Tier2 for Bharti Airtel Ltd (Mumbai).Like alarm monitoring, PM monitoring, PM report analysis, provisioning, troubleshooting etc. Supported the field engineer remotely for the system software installation, System configuration, commissioning & troubleshooting. Company Name:ORDYN TECHNOLOGIES PVT. Ltd Duration : 1st November, 2006 to 24th Feb, 2009 Designation : Customer Support Engineer Nature of Job: As a Customer Support Engineer, provided support during installation and commission of STM-n, CPE (Customer Premises Equipment) Handled a team of 10 members for troubleshooting of SDH Equipments. \ Company Name:BHARTI TELE-VENTURE Ltd. Duration : 1st November, 2005 to 31st October, 2006 Designation : Project Associate (Outsourcing) Nature of Job: Responsible for OFC project (Like: HDD, Splicing etc). Survey the new OFC route, planning for OFC chambers. Supervise the vendor for implementation of new project. Handled the AT test in OFC with OTDR & DIT Testing. PERSONAL DETAILS Name:Arijit Roy Father’s Name :Sri Paresh Nath Roy Date of Birth:21st February 1982 Sex:Male Marital status:Married Language Known :English, Hindi, Bengali Permanent Address:C/o Sri Paresh Nath Roy 4/3 Akshay Chakrabartty Lane Howrah-711104 West Bengal; India Phone: - Declaration I hereby declare that the above given information is true and correct to the best of my knowledge and belief. Place: Gurgaon Date: (ARIJIT ROY)