Ariful Ashraf Ali

Ariful Ashraf Ali Customer Success Specialist With nine years of experience spanning graphic design, ﬁlmmaking, digital marketing, and customer service, I seek to leverage my diverse skill set in a role that enhances my customer relationship and sales abilities. My aim is to advance my career by maximizing my potential. I'm adept at legal research, handling conﬁdential information, and supporting legal preparations, emphasizing my versatility and strong work ethic across di erent ﬁelds.- - Dhaka, Bangladesh www.arifulashrafali.com linkedin.com/in/arifulashrafali - SKILLS Customer Experience Management Time Management Customer Success Management Team Collaboration Digital Marketing Slack HubSpot Problem-Solving Social Media Management O ce 365 Monday Project Management Customer Relationship Management Customer Recovery Google Suite Zendesk Upselling and Cross-Selling Email Marketing Pipedrive Public Speaking Business Communication Live Chat Support Customer Retention Salesforce Zoho CRM Freshdesk WORK EXPERIENCE Customer Recovery Specialist Achieve Test Prep 08/2023 - Present, Wayne, New Jersey. USA Achieve Test Prep o ers online credit-by-exam and tutoring programs, including customized RN and BSN Bridge Plans for healthcare professionals. Achievements/Tasks Since September 2023, awarded Top Collector, and multiple awards have been received for achieving the highest QA score. Collaborated with maintenance sta to repair equipment and maintain performance levels without sacriﬁcing operational e ciency. Conducted assessments to track patient progress, adjusting recovery plans for optimized health outcomes. Documented case management activity for accurate, reliable records Reduced outstanding balances by executing strategic follow-up calls and written correspondence. Tracked client participation in treatment services to identify attendance issues. Identify gaps in the system and recommend solutions Documented case management activity for accurate, reliable records. Legal Assistant We Are Working, Tallahassee 02/2024 - Present, We Are Working, a US-based, fully remote company, aids small to midsize businesses in creating an e ective remote workforce. Tallahassee, Florida. USA Achievements/Tasks Provider of crucial support in managing administrative tasks related to pre-litigation activities within the practice of personal injury & workers' compensation. Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly. Ensured e ciency & quality through a case's lifespan, from the new case phase through to settlement or litigation. Worked closely with attorneys & sta members to help ensure the smooth & e cient functioning of ﬁrmwide processes. Streamlined administrative processes for better e completion of tasks. ciency in handling caseloads, reducing paperwork backlog, and ensuring timely Streamlined administrative processes for better e completion of tasks. ciency in handling caseloads, reducing paperwork backlog, and ensuring timely Page 1 of 4 WORK EXPERIENCE Business Expansion Specialist Achieve Test Prep 06/2023 - 08/2023, Wayne, New Jersey. USA Achieve Test Prep o ers online credit-by-exam and tutoring programs, including customized RN and BSN Bridge Plans for healthcare professionals. Achievements/Tasks Contacting potential clients to establish rapport and arrange meetings. Evaluated customer needs and feedback to drive product and service improvements. Developed training materials to enhance sta proﬁciency and productivity. Improved customer satisfaction rates through proactive problem-solving and e cient complaint resolution. Conducted in-depth market research for identifying new business opportunities. Developing goals for the development team and business growth and ensuring they are met. Customer Relationship Specialist Achieve Test Prep 05/2023 - 06/2020, Wayne, New Jersey. USA Achieve Test Prep o ers online credit-by-exam and tutoring programs, including customized RN and BSN Bridge Plans for healthcare professionals. Achievements/Tasks Onboard new customers and work collaboratively across teams to ensure a successful journey. Regular customer communication to discuss program needs, e-learning plans, transcripts, concerns, etc. Managed complex accounts by building trust with key stakeholders through regular communication and expert problem-solving abilities. Spearheaded e orts to streamline departmental workﬂow processes, resulting in increased productivity among team members. Providing timely feedback to the company/customers regarding service failures or customer concerns. Maintained detailed records of customer interactions, allowing for targeted follow-ups and improved support services. Sales Dispatcher Fixtman Top Pro LLC 07/2021 - 05/2023, FixTman Top Pro LLC provides various technical services, including assembly, mounting, installation, remodeling, IT Services, etc. Plano, Texas. USA Achievements/Tasks Maintaining responsibility for dispatching all of the company's technicians in a manner that maximizes e satisfaction. ciency and ensures customer Monitor any sudden request from customers in the platform that is in charge. Monitor any issues and work with the customer and technician to establish new job requests, and job tasks for the customer and technician. Preparing, processing, reviewing, and monitoring various policies, claims, changes, endorsements, binders, contracts, etc. Scheduling and dispatching technicians to customers' homes or businesses. Preparing and presenting proposals, quoting, and recommending coverage based on customer needs. Client Care Specialist The O shore Partners Sdn Bhd 09/2019 - 01/2021, TOP is a top consulting and outsourcing services provider. Cyberjaya, Selangor. Malaysia Achievements/Tasks Managing a large number of inbound and outbound calls and emails. Generating sales leads, building sustainable relationships where necessary. Identiﬁed potential areas of improvement in client care processes, implementing changes that resulted in increased e e ectiveness. ciency and Established trust with clients through transparent communication about service o erings, pricing structures, timelines, or any other pertinent details related directly or indirectly inﬂuencing their decision-making process. Maintained accurate records documenting client interactions, progress updates, completed tasks, or any other pertinent information that may be necessary to e ectively manage ongoing relationships with clients. Conducted thorough research on industry trends to stay informed and provide relevant recommendations to clients. Page 2 of 4 WORK EXPERIENCE Sales Marketing Advisor MediFeet - Medical Health Shoe Solutions 08/2018 - 09/2019, IOI Resour City, Putrajaya. Malaysia MEDIFEET specializes in Health and Wellness footwear that require special care, including diabetic, arthritic and other types of medical conditions. Achievements/Tasks Maintain customer experience through team member interaction and store presentation. Conduct daily sales observations, weekly report card sessions, and weekly sales meetings to develop and train retail sales team members. Represent the company in areas of public relations like trade shows, parades, etc. Demonstrate teamwork by assisting and cooperating with co-workers as needed. Managed to make 200000 rm with Highest Seles Record of the company of 2018. Rewarded "Employee of the Month" repeatedly on-. Assistant Director (1st AD) Cineday Films, Dhaka 05/2013 - 04/2018, Cineday Films o ers nationwide impactful multimedia production and marketing solutions, including TV ads, ﬁlms, and more. Dhaka, Bangladesh Achievements/Tasks Crafting shooting schedules that incorporate provisions for unpredictable setbacks. Reporting notable deviations from authoritative schedules to the pertinent stakeholders. Ensuring that all applicable ﬁlming crew and cast members arrive when needed. Bolstering and promoting the observance of existing safety protocols. Cueing the ﬁlming crew ahead of each take. Settling minor discipline-related concerns on the set. PROJECTS Production Crew of Miss World Bangladesh (07/2017 - 09/2017) Omicon Entertainment and Antar Showbiz jointly created Miss World Bangladesh to be the country's ﬁrst nationwide pageant for 2 years -). The event's mission is to support the empowerment of women and the opportunity to represent Bangladesh at an international level Production Crew for Opening Ceremony of T20 World Cup Cricket (02/2014 - 04/2014) The international legends for lighting up the inauguration of T20 World Cup Cricket 2014. Oscar-winning Indian music composer AR Rahman and Senegalese- American hip hop/R&B icon Akon, performed together for the very ﬁrst time in Bangladesh, to mark the opening of the ﬁfth ICC T20 World Cup. The event was arranged and operated by Blues Communications. ACHIEVEMENTS Employee of the Month (07/2024) Awarded as the Best Performer in July 2024 in Customer Recovery Team and availed 91.50 score in QA at Achieve Test Prep Employee of the Month (04/2024) Awarded as the Best Performer in April 2024 in Customer Recovery Team and availed 97.75 score in QA at Achieve Test Prep Employee of the Month (01/2024) Awarded as the Best Performer in January 2024 in Customer Recovery Team and availed 98.29 score in QA at Achieve Test Prep Top Performer (09/2023) Rewarded as Overall Top 3 Performers after being promoted at the Customer Recovery Specialist position at Achieve Test Prep. Top Collector (10/2023) Awarded as the Top 1 Collector at the Customer Recovery Team in October 2023 in Achieve Test Prep. Top Collector (11/2023) Awarded as the Top 1 Collector at the Customer Recovery Team in November 2023 in Achieve Test Prep. Employee of the Month (06/2019) Awarded as Employe of the month for making the top sell in June 2019 at the sales team in sales campaign of Spectrum atThe O shore Partners Sdn Bhd. Employee of the Month (11/2018 - 06/2019) MediFeet - Medical Health Shoe Solutions: Repeatedly rewarded "Employee of the Month" on- for gaining great customer review on our service in the company Top Seller (12/2018 - 12/2018) MediFeet - Medical Health Shoe Solutions: Availed the highest sales and broke the company's sales record. Was able to make $ $200k in one month in sales history. Page 3 of 4 CERTIFICATES Customer Experience Leadership This certiﬁcate above veriﬁes that Ariful Ashraf Ali successfully completed the course Customer Experience Leadership on 08/30/2024 as thought by Brad Cleveland on LinkedIn Learning Customer Success Management Fundamentals This certiﬁcate above veriﬁes that Ariful Ashraf Ali successfully completed the course Customer Success Management Fundamentals on 08/30/2024 as thought by Rick Adams on LinkedIn Learning Customer Relationship Management | A Retail Perspective This certiﬁcate above veriﬁes that Ariful Ashraf Ali successfully completed the course Customer Relationship Management | A Retail Perspective on 06/27/2024 as taught by Dr. Muhammad Tahir Jan on Udemy. CRM: Customer Relationship Management This certiﬁcate above veriﬁes that Ariful Ashraf Ali successfully completed the course CRM: Customer Relationship Management on 06/27/2024 as taught by Expert Academy, Lahcen Bouya on Udemy. Salesforce CRM Analytics: Einstein & Tableau CRM This certiﬁcate above veriﬁes that Ariful Ashraf Ali successfully completed the course Salesforce CRM Analytics: Einstein & Tableau CRM on 06/27/2024 as taught by Yashad Tayal on Udemy. Professional Diploma in Advertising and Public Relations This certiﬁcate above veriﬁes that Ariful Ashraf Ali successfully completed the course Professional Diploma in Advertising and Public Relations on 07/03/2024 as taught by MTF Institute of Management, Technology and Finance on Udemy. PMP Certiﬁcation Exam Prep Course 35 PDU Contact Hours/PDU This certiﬁcate above veriﬁes that Ariful Ashraf Ali successfully completed the course PMP Certiﬁcation Exam Prep Course 35 PDU Contact Hours/PDU on 07/03/2024 as taught by TIA Education, Andrew Ramdayal on Udemy. EDUCATION Bachelor of Arts: Communication, General Limkokwing University of Creative Technology - Malaysia 07/2016 - 10/2019, Cyberjaya, Selangor. Malaysia GED as High School Equivalency Credential American Education Council - USA 10/2015 - 04/2016, LANGUAGES English Bangla Hindi Urdu Native or Bilingual Proﬁciency Native or Bilingual Proﬁciency Professional Working Proﬁciency Professional Working Proﬁciency INTERESTS Attending Social or Business events, shows and exhibitions Composing Music Photography Traveling Volunteering at local companies, clubs and organizations Organizing events in the community Page 4 of 4

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