MD. ARIF MAHMUD
Glory E-5 (Ehsan City), Sayedsha Road.
Bakalia, Chawkbazar, Chittagong.
Email:-
Contact:-,-
RESUME
Md. Arif Mahmud
CAREER OBJECTIVE
Want to build up a career in a challenging & rewarding position where creativity, sincerity & performance mingles together to lead towards a dexterous career maturity.
PROFESSIONAL EXPERIENCE
June 08, 2013 to till dated
Associate Manager, IT Support and Asset Management,
BRAC Bank Limited, 2 Momin Road, ROC, Chittagong
21 August 2010 to June 08, 2013
Officer Grade II, IT Support and Asset Management,
BRAC Bank Limited, 2 Momin Road, ROC, Chittagong
Job Description:
Accountable for First Level IT Support for Infrastructure & Applications with a specific focus on Service Quality, Assures Timeline [SLA], Customer satisfaction & productivity. In addition, the development of strong relationships with Customers.
Give inputs to Senior Management.
Coordinated with other departments to develop and maintain efficient and related IT activities and support to the organization’s production and overall operations.
Utilized personal opinion and efforts to provide valuable and beneficial solutions to Incidents.
Performed managerial responsibilities over assigned staff including performance evaluations, training, and employee development.
Coordinated with vendors.
Service Design & Staff Calculation.
Job Description:
Responsible for all sorts of data backup in IT Data Centre.
Daily backup checking, report archive and store it to the specific location Process End of Day (EOD) & Began of Day (BOD) for Retail & Corporate.
Print Reports, Balance sheet and statement for Various Branches.
Send Report to the Various Branches.
Send Account Statement for Every Day to Various Mobile Company.
Print Monthly Statement for the customers.
System & Network Support for ATM of EBL.
Job Description:
Designing, Supervising, Installing, of Local Area Network (LAN) with Structured Cabling like close, open and wall mount Rack, Patch Panel, Wire Manager, Module Jack, Face Plate, Patch Cord, Drop cable etc.
Hardware solutions of DELL Desktop, Laptop, Workstation, Server, Backup Device, Rack, KVM, Switch and peripherals. Storage solution DELL Power Vault storage and backup software.
Enterprise solution for corporate clients with cluster solution in Red Hat Linux Platform by ORACLE 10g R1& R2 11g (RAC) and SQL server Database, on DELL Server, DELL Storage, Backup Devices and EMC AX/CX Series storage.
System configuration, Installation, Troubleshooting and Maintenance of multi- vendor hardware Backup units, Printers, Scanner etc. Maintaining office Proxy Server and Mail Server with Linux, LAN (Switch, Access point) WAN, Print Server, antivirus up gradation for user.
ACADEMIC RECORDS
Exam Title
Major
Institute
Result
Pass Year
MBA
Finance
America Bangladesh University, Dhaka
3.60/-
B.Sc. Engineering
CCE
International Islamic University, Chittagong
3.325/4.00
2004
H.S.C
Science
B. A. F Shaheen College, Chittagong
2nd Division
1999
S.S.C
Science
Garib E Newaz High School, Chittagong
1st Division
1997
TRAINING (TECHNICAL & PROFESSIONAL)
SL
Subject
Training institution name
1
Computer Network Administration
Bangladesh Institute of Bank Management (BIBM)
2
Foundation Banking Program
Bangladesh Institute of Management (BIM)
3
Foundation 2010 Portables Certification
Dell Certified System Expert (DCSE)
4
Foundation 2008 Desktop Certification
Dell Certified System Expert (DCSE)
5
Email Marketing
Udemy ( Online Training )
6
Banking Foundation Course
BRAC Bank Limited (3 Days)
7
Anti-Money Laundering
BRAC Bank Limited (2 Days)
8
Training on Prevention of Money Laundering
BRAC Bank Limited (2 Days)
9
Cash Management & Custodial Services
BRAC Bank Limited (1 Days)
10
Service Quality Training
BRAC Bank Limited (3 Days)
11
Training on Prevention of Fraud & forgery
BRAC Bank Limited (2 Days)
COMPUTER COMPETENCY
Network Skill
Implemented and administrated of Windows NT4.0 Server, Windows 2000/ 2003 / 2008 server.
Knowledge on TCP/IP.
Experienced in Windows Exchange Server 2003 Setup and solve all kinds of Problem, Email Configure.
Knowledge on Switch, Router and Total Control.
Experienced in Setup Print Server and Manage/ Maintenance Print Server.
Language Skill
HTML, CSS, Wordpress.
Hardware Skill
Diagnosis & Troubleshoot all Kind of Laptop, PC and Server and Resolve this Problem.
Operating System
Windows 2000, 2003, 2008, Linux, Windows XP, Vista, Windows 7, Windows 8
Applications
Microsoft Office 2003, 2007, 2010, 2013 Microsoft Outlook, Lotus IBM
Adobe acrobat Reader / Writer, Photoshop, Illustrator, Auto CAD.
LANGUAGE ABILITY
Native Language - Bengali
Other Language - English,
INTEREST & ACTIVITIES
Traveling, Skill Development, Watching Movies, tree Plantation.
PERSONAL INFORMATION
Father’s Name: Mr. Md. Abdul Mannan
Mother’s Name: Mrs. Nurjahan Begum
Date of Birth: 1st May, 1981
Marital status: Married
REFERENCE
Sincerely yours,
(Md. Arif Mahmud)
