Arif Hossain
Dhaka, Bangladesh |-| - | https://ari�hossain.com.bd/
Summary
Bona-�ide Administrative Support Specialist with more than a decade of excellence and expertise in US and Canada
based companies. Passionate about delivering exceptional performance throughout. Skilled in building strong
relationships, addressing concerns, and exceeding expectations. Pro�icient in CRM systems, AI, data-driven insights,
and fostering a customer-centric culture. Collaborative leader, adept at coordinating cross-functional initiatives.
Dedicated to driving satisfaction, loyalty, and contribution to your organization's success.
Skills and Aptitudes
- Administrative Support
- Customer Relationship Management
- Data Entry
- Internet Research
- Property Listing
- Website Design
Experience
- Zoho CRM, Hubspot, Zendesk
- Advanced Excel
- Microsoft Sharepoint
- Microsoft Dynamics NAV
- Microsoft Dynamics CRM
- CMS Management
- G Suite
- WordPress, Magento
- Trello, Asana
- HTML 5, CSS3
- Microsoft 365
- Slack, Zoom, Dropbox
Administrative Assistant | Versatube Building Systems | Collierville, TN | August 2019 - August 2023
• Ef�iciently managed data, ensuring accuracy and accessibility, and conducted data analysis to extract valuable insights
for informed decision-making.
• Managed daily operations, ensuring data accuracy and accessibility.
• Pro�icient in Zoho CRM, Microsoft Dynamics CRM, advanced Excel, and data analysis.
• Supported e-commerce with Magento, collaboration via Slack, and �ile management on Dropbox.
• Excelled in virtual assistance and organized data using spreadsheets.
• Enhanced of�ice productivity with Microsoft 365 tools.
Editor | Home Suite Inc. | Akron, NY | July 2017 - June 2019
• Performed specialized commercial real estate research, supporting client maintenance and satisfaction.
• Managed property listings, data entry, and content management using WordPress for a real estate company.
• Pro�icient in HTML5 and CSS3, ensuring attractive and functional web presentations.
• Provided virtual assistance, conducted thorough research, data mining, and data analysis.
• Specialized in commercial real estate research, supporting client maintenance and satisfaction.
• Skillfully oversaw content migration and maintained content quality and relevance.
Data Management and Data Entry Operator | Webb Electronics Inc. | Mississauga, ON | November 2015 - May 2017
• Conducted comprehensive research in commercial real estate, extracting valuable market insights.
• Ensured high client satisfaction by providing proactive maintenance and support.
• Expertly managed content migration, optimizing data �low and accessibility.
• Precisely maintained web content, utilizing WordPress, HTML5, and CSS3 for an engaging user experience.
• Conducted virtual assistance, research, data mining, and insightful analysis, enhancing business strategies.
Mapping and SQS Module Expert | Bula Law Firm | St. Catharines, ON | Dec 2012 - October 2015
• Conducted in-depth legal research using Law Suite tools, supporting cases, and strategies.
• Managed and maintained databases, including Oracle and MySQL, ensuring smooth operations.
• Provided essential of�ice administration support to facilitate daily law �irm activities.
• Expertly handled clients' con�idential data, ensuring accuracy and compliance with legal standards.
• Played a key role in data entry tasks within a custom CMS, improving information management ef�iciency.
Education and Certi�ication
Bachelor of Science (B.S.) in Electrical and Electronics Engineering | Dhaka, Bangladesh | Jan, 2009 - Sep, 2013
International Islamic University Chittagong
Major: Electronics | Teaching Language - English
GPA: 3.59/4.00, Honors Program
https://www.linkedin.com/in/crmarif/
