Ariette Mojica

Ariette Mojica--• https://www.linkedin.com/in/ariettemojica/ Silang, Philippines PROFESSIONAL SUMMARY __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Engaging and patient customer service professional with +10 years of experience responding to all types of customer inquiries. Provided excellent customer satisfaction in person, email, and on the phone as a Virtual Assistant, Call center representative, and Front office supervisor. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Maintained 99% of customer satisfaction. WORK EXPERIENCE __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ General Virtual Assistant Freelance Jun 2017 - Present • Administers the onboarding process of newly hired employees by conducting training, and initiating orientations to acquaint them with the company’s operational procedures and policies • Supports and oversees the operations by closely monitoring team (PH and abroad) performance to ensure the tasks are done properly within the set time • Manages every aspect of our newly expanding operation in-country, specially all operations within the Philippines, the United Arab Emirates, and Australia • Collaborates with the teammates, and with the CEO, to provide feedback, report on progress, and develops new strategies to increase revenue • Develops goals and policies and establishes standard operating procedures that are in alignment with the organization’s mission • Contributes to the overall global success of our company. Customer Service Representative Taskus Inc Sep 2015 - Jul 2017 • Answered +90 calls per day, with duties including logging out customers from their app, retrieving customer data, presenting relevant product information, and cancelling services. • Solved +25 tickets on a daily basis. • Directed customers to designated individuals or departments for timely resolution • Achieved company-wide recognition for level of customer service. • Delivered outstanding customer service for UK-based company in inbound and outbound call center. • Met demands of high-volume customer enquiries and exceeded performance targets. • Maintained working knowledge of available products and services for enhanced customer service. • Supervised 14 teammates while manager was on maternity leave. Key achievements: • • • • Received Top Performer of the Month Award 14 times Awarded Top Performer of the Quarter Award 3 times Earned Core Value Champion Award 3 times Achieved Top Performing Team Award while managing the team Information and Admitting Staff Dasmarinas City Medical Center Oct 2014 - May 2015 • Maintained accurate and accessible care records using Medical System. • Prepared and processed all admitting forms relating to patient admission, printed and routed copy to designated department. • Performed verification, pre-certification, and other applicable processes ensuring admissions. • Maintained welcoming, inclusive environment accessible to all users. • Explained hospital regulations, such as visiting hours, payment of accounts, and schedule of charges. Front Office Supervisor Phil Oasis Hotel and Resort Jan 2013 - Mar 2014 • Seamlessly checked guests in and out, resulting to 97% guest satisfaction. • Resolved amenity-related issue without a single complaint to the management. • Coordinated office workflow with diligent scheduling, task delegation and resource management. • Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals. • Reviewed items of note to determine what needed to be communicated to staff of subsequent shifts. • Fielded incoming telephone calls and visitors and provided information. • Booked meeting and travel arrangements for C-level executives. • Supervised work of office, administrative and customer service employees to verify adherence to quality standards, deadlines and proper procedures. • Introduced online booking system, increasing the company’s profits by 36%. Key achievements: • Awarded Best First Impression Award EDUCATION __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ BACHELOR OF SCIENCE IN TOURISM AND RESORT MANAGEMENT Cavite State University • Cavite, Philippines Jun 2008 - Apr 2012 SKILLS __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ • • • • • • • Positive and professional Ability to multitask Excellent interpersonal and communication skills Time management Poised under pressure Experienced in Customer Service Fun and energetic