Ariette Mojica--• https://www.linkedin.com/in/ariettemojica/
Silang, Philippines
PROFESSIONAL SUMMARY
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Engaging and patient customer service professional with +10 years of experience responding to
all types of customer inquiries. Provided excellent customer satisfaction in person, email, and on
the phone as a Virtual Assistant, Call center representative, and Front office supervisor. A
multi-tasker who excels at staff training and recruiting with a track record of inspiring great
customer service and customer satisfaction. Maintained 99% of customer satisfaction.
WORK EXPERIENCE
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General Virtual Assistant
Freelance
Jun 2017 - Present
• Administers the onboarding process of newly hired employees by conducting training, and
initiating orientations to acquaint them with the company’s operational procedures and policies
• Supports and oversees the operations by closely monitoring team (PH and abroad)
performance to ensure the tasks are done properly within the set time
• Manages every aspect of our newly expanding operation in-country, specially all operations
within the Philippines, the United Arab Emirates, and Australia
• Collaborates with the teammates, and with the CEO, to provide feedback, report on progress,
and develops new strategies to increase revenue
• Develops goals and policies and establishes standard operating procedures that are in
alignment with the organization’s mission
• Contributes to the overall global success of our company.
Customer Service Representative
Taskus Inc
Sep 2015 - Jul 2017
• Answered +90 calls per day, with duties including logging out customers from their app,
retrieving customer data, presenting relevant product information, and cancelling services.
• Solved +25 tickets on a daily basis.
• Directed customers to designated individuals or departments for timely resolution
• Achieved company-wide recognition for level of customer service.
• Delivered outstanding customer service for UK-based company in inbound and outbound call
center.
• Met demands of high-volume customer enquiries and exceeded performance targets.
• Maintained working knowledge of available products and services for enhanced customer
service.
• Supervised 14 teammates while manager was on maternity leave.
Key achievements:
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Received Top Performer of the Month Award 14 times
Awarded Top Performer of the Quarter Award 3 times
Earned Core Value Champion Award 3 times
Achieved Top Performing Team Award while managing the team
Information and Admitting Staff
Dasmarinas City Medical Center
Oct 2014 - May 2015
• Maintained accurate and accessible care records using Medical System.
• Prepared and processed all admitting forms relating to patient admission, printed and routed
copy to designated department.
• Performed verification, pre-certification, and other applicable processes ensuring admissions.
• Maintained welcoming, inclusive environment accessible to all users.
• Explained hospital regulations, such as visiting hours, payment of accounts, and schedule of
charges.
Front Office Supervisor
Phil Oasis Hotel and Resort
Jan 2013 - Mar 2014
• Seamlessly checked guests in and out, resulting to 97% guest satisfaction.
• Resolved amenity-related issue without a single complaint to the management.
• Coordinated office workflow with diligent scheduling, task delegation and resource
management.
• Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate
new guest arrivals.
• Reviewed items of note to determine what needed to be communicated to staff of subsequent
shifts.
• Fielded incoming telephone calls and visitors and provided information.
• Booked meeting and travel arrangements for C-level executives.
• Supervised work of office, administrative and customer service employees to verify adherence
to quality standards, deadlines and proper procedures.
• Introduced online booking system, increasing the company’s profits by 36%.
Key achievements:
• Awarded Best First Impression Award
EDUCATION
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BACHELOR OF SCIENCE IN TOURISM AND RESORT MANAGEMENT
Cavite State University • Cavite, Philippines
Jun 2008 - Apr 2012
SKILLS
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Positive and professional
Ability to multitask
Excellent interpersonal and communication skills
Time management
Poised under pressure
Experienced in Customer Service
Fun and energetic