Aries April Winter

Aries April Winter WORK EXPERIENCE PROFESSIONAL SKILLS Agile Project Management Customer Service Office systems Basic accounting Project Management Inbox Management Calendar Management Graphic Design Appointment Setting SOFTWARE EXPERIENCE MS Office Salesforce Facebook Instagram LinkedIn Twitter Calendly Seamlessly Expandi Instantly Basecamp Zoho Zoom SharePoint Slack Teams Jotforms Canva Nutshell CUSTOMER SERVICE REPRESENTATIVE Sutherland Global Services, Davao City | November 2016 February 2018 Netspend Reloadable Prepaid Cards Answer inbound calls: activating cards, read transaction history, dispute, answer inquiries CUSTOMER SERVICE REPRESENTATIVE Teleperformance | May 2018 - October 2018 Answer inbound calls, billing inquiry, technical issues, phone upgrades, sales TRAINER / TRAINING AND DEVELOPMENT Teleperformance | October 2018 - March 2022 designing, developing, and delivering training programs to enhance employee skills, knowledge, and performance, including needs assessment, course creation, and evaluation of training effectiveness Top Trainer Quarter 1 and Quarter 4 2021 TRAINER / TRAINING AND DEVELOPMENT GlowTouch | March 2022 - February 2023 designing, developing, and delivering training programs to enhance employee skills, knowledge, and performance, including needs assessment, course creation, and evaluation of training effectiveness CUSTOMER SERVICE REPRESENTATIVE Intelogix | June 2024 - October 2024 Answer inbound calls, answer customer inquiry, technical support Top 2 agent every month VIRTUAL ASSISTANT Cultural Connections By Design | November 2024- Present appointment setting role, manage email and LinkedIn outreach marketing campaign management. Outbound Marketing: monitoring, managing, and sending outreach messages to promote our products and services to land client sales appointments Administrative Support: organizing, streamlining, and managing daily operational tasks such as file organization, maintaining records, provide client support and help with implementation of seamless business operations Aries April Winter EDUCATION LIGHT AND LIFE BIBLE COLLEGE June 2003 - April 2006 Bachelor of Religious Education (Undergraduate- Incoming 4th year ) CALL CENTER ACADEMY NCII 100 Hrs Call Center Training REFERENCES Oliver Gonzalez | Plasma + | Accountant |-Ariadne Vitorillo | Teleperformance/ Trainer |-Marie Pearl Guevarra | Teleperformance/ Assistant Training Manager |-