Ariel R. Tolentino
- • Bacoor City, Cavite- 4102 •-• www.linkedin.com/in/ariellisart
PROFESSIONAL SUMMARY
Reliable, energetic and resourceful customer service professional with more than a year of experience
resolving customer complaints and promoting conflict resolution over the phone. Expertise in Client
Services, Website Development, and Account Management.
WORK EXPERIENCE
Freelancing Job – Bacoor City, Cavite
July 2014 - PRESENT
Website/ WebStore Development
•
Overall in charge of Website Development of the Client.
•
Promptly respond to customer inquiries on or via phone, email, mail or social media.
•
Quickly and efficiently open customer accounts by accurately recording account information.
StarTek – Makati City, NCR
March 2018 – May 2019
Engagement Specialist
• Responsible for the Activation of the device/s of the Company’s Customer, Partners and/or
Agents
•
Received several satisfaction ratings from customers and/or agents after completed the
activation and email process.
•
Kept records of customer interactions, processed customer accounts, and filled documents.
•
Collaborated with team to quickly resolve customer complaints with appropriate action.
•
Effectively managed approximately 40 incoming calls weekly.
Alorica CSR – Makati City, NCR
March 2017 - February 2018
Customer Service Representative
• In charge of assisting the Company’s Customers.
•
Took orders, determining charges, and oversee billing and payments.
•
Greeted and welcomed clients with a warm, friendly, and positive attitude.
Ariel R. Tolentino
m.me/ariellisart2
EDUCATION
Bachelor of Commerce – Accountancy – Philippine Christian University, Dasmariñas City
Under Graduate – Finished 3rd year, 1st Semester
PROFESSIONAL SKILLS
•
The familiarity of Microsoft Office programs (Word, Excel, PowerPoint)
•
Comfortable working in both Microsoft Windows 7, 8, 10.
•
Good communication skills with a focus on team-building and customer relations.
•
With good organizational, multitasking, and problem-solving abilities.
AWARDS AND HONORS
Declamation – Cavite Institute
August 1988
• Finished 1st in Declamation.
•
Worked closely with professors and academic advisors to complete assigned tasks and activities.
Outstanding Engagement Specialist Award – StarTek Makati
October 2018
• Recognized for outstanding service to clients and dedication to fellow employees.
LANGUAGE COMPETENCIES
•
English: Fluent Speaking, Reading, Writing
•
Tagalog: Native Language
