Ariel Mabano Lumbab

Ariel Mabano Lumbab Experienced Operations Leader, Sales and Marketing, Business Development, Client Relations and Customer Success Email:-Mobile: - Skype: ariel.lumbab Summary I am a results-driven professional who is passionate about delivering high-quality work with integrity. With a positive attitude and strong work ethic, I am dedicated to achieving success in all that I do. Throughout my career, I have consistently demonstrated a commitment to excellence, setting and surpassing ambitious goals through hard work and a focus on delivering measurable results. I thrive in fast-paced environments and am always eager to take on newchallenges. My approach to work is grounded in integrity, honesty, and transparency. I believe in building strong relationships with colleagues and clients based on mutual trust and respect. By prioritizing open communication and collaboration, I am able to consistently deliver projects on time and on budget. In all aspects of my life, I strive to embody the values of passion, positivity, integrity, hard work, and results-driven focus. I am excited to continue growing and learning in my career, and look forward to new opportunities to contribute to the success of my team and organization. Specialties: *Lead Generation/Demand Generation/Appointment Setting *Sales and Marketing *Sales Quality Management * Communications Coaching *Client Relations *Customer Support *Operations Management *Site Operations / Business Operations Experience Growth and Strategy at Invisi-Tag Oct 2023 - Mar 2024 • Involved in building and maintaining strong, positive relationships with clients to ensure their satisfaction and loyalty. • Responsible for providing support and assistance to clients, answering their questions, and addressing any issues or concerns they may have. • Work with other teams within the company to resolve any problems that clients may experience with the company's services or products. • Identify opportunities to upsell or expand the company's services to existing clients, as well as develop strategies to retain and grow the client base. • Responsible for developing and implementing plans to ensure that clients are successful and satisfied with the company's services or products. This may involve setting goals, tracking progress, and making adjustments as needed. • Continuous improvement on existing processes and make sure it is efficient Client Success Manager at Concise-Nursing January 2022 – July 2023 • Involved in building and maintaining strong, positive relationships with clients to ensure their satisfaction and loyalty. • Responsible for providing support and assistance to clients, answering their questions and addressing any issues or concerns they may have. • Work with other teams within the company to resolve any problems that clients may experience with the company's services or products. • Identify opportunities to upsell or expand the company's services to existing clients, as well as developing strategies to retain and grow the client base. • Responsible for developing and implementing plans to ensure that clients are successful and satisfied with the company's services or products. This may involve setting goals, tracking progress, and making adjustments as needed. Sales Manager at DCC Healthcare Coaching & Consulting July 2021 - December 2022 • Work together with the CEO and research new business opportunities with targetclients • Identify companies/decision makers for training and coaching packages and workshops to smaller/medium and large companies • Help develop profiles of our target clients and create compelling offers. • Develop materials, presentations andproposals • Manage Active Campaign ensuring that leads are properly identified and in the correct phase of the sales funnel. • Collaborate with DCC facilitators and colleagues to identify new work with existing and new clients. • Increase customer base and add to existing customer profitability. • Lead and Develop a sales team including lead generation and sales followup. • Develop sales strategy and processes Sales Ninja / Growth & Strategy at preezie February 2020 – April 2022 • Follow-up Sales Activity • Formal Proposal and Presentation Management and Writing • Assessment of Marketing Opportunities and Target Markets • Intelligence Gathering on Customers • Pro-actively hunt for target organizations and establish communications with those businesses that can benefit from our Company’s services. • Pitch and Presentation Rehearsals • Build referral and lead generation network • Develop the corporate brand strategy • Develop and manage marketing tools and collateral for existing and new clients • Implement business models so as to create new ventures • Further develop multi-tier relationships to organically grow the clients’ accounts. • Generating Leads for possible sales • Advising on, Drafting and Enforcing Sales Policies and Processes Director of Sales at Predictive Dialer, Ltd October 2017 – January 2020 • Lead and motivate staff to improve customer service with clients. • Design and implement strategic plans to reach sales targets. • Cultivate lasting relationships with customers to grow customer loyalty. • Develop and promote weekly, monthly and quarterly sales objectives. • Draft detailed and accurate salesreports. • Work with customers to better understand their business needs and goals. • Assess costs, competition, and supply and demand to identify selling prices. • Estimate sales volume and profit for current and new products. • Establish a sales training program to train new employees. • Meet with sales managers to assess company performance. Digital Marketing Service Manager (Operations Manager) at Mopro Philippines November 2016 - June 2017 • Reduces costs, protects revenue and increases staff’s competence and performance. • Leads, manages and directs the department to maximize productivity, perform to established targets/KPI’s and enforces procedures and company policies. • Completes monthly and interim performance reviews. • Documents employee activity including non-compliance with procedures, poor performance, attendance, training and other employee-related issues. Administer disciplinary actions, as necessary. • Discusses and reviews metrics regularly with the Director of Operations and staff to maximize performance while providing industry- leading customerservice. • Identifies process improvements and procedural challenges, recommending appropriate solutions in order to: Decrease Churn (Cancellations), Decrease Escalations, Improve Customer Satisfaction Levels, Improve Response and Resolution times, Improve Quality of Websites being produced and increase customer Loyalty. • Continually evaluates and enhances workflow to implement best practices. • Implements new approaches and concepts to ensure objectives are obtained. • Maintains a comprehensive working knowledge of all systems, policies and procedures • Monitors associates’ calling queues and volume to ensure accounts are worked according to business strategy and within Quality Assurance guidelines. • Communicates and enforces company objectives, policies and directives with department and peers. • Continuously protects the Mopro brand from negative exposure Head of Operations at Citius Solutions Corporation September 2014 - August 2016 • Lead the organization and provide development in short term and long term operations performed. • Interact with the directors and maintain operations by directing all activities which are performed daily, weekly andmonthly. • Responsible for the development of workforce. • Review performance of the team members and responsible for conducting training or development opportunities for them. • Support production plans by delivering inbound and outbound pallet activities. • Implement business models so as to create new ventures. • Ensure effective planning and execution of operations and has to reduce attrition and achieve milestones and requirements of the organization. • Monitors and maintains the Performance of the teams and their agents. • Provides mentoring and coaching with respect to Sales Techniques andincreasing their Sales. • Analyzes daily performance trending of the Teams, the Weekly and Monthly trending. • Delivers Weekly and Monthly Performance Report as well as providing in-depth analysis on how the performance went. • Make sure that the teams are up to speed with their given sales targets/quotas. • Further develop multi-tier relationships to organically grow the clients’ accounts. • Advising on, drafting and enforcing Sales Policies and Processes. • Client Retention and Satisfaction • Account Planning and Performance Monitoring • Proposition Development, and AccountDevelopment Senior Account Manager (Remote Job) at Lead Finance LLC March 2013 - August 2014 • Manage multiple accounts; develop positive working relationships with all customer touch points • Drive client retention, renewals, upsells and clientsatisfaction • Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed • Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign • Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal • Prepare campaign insights reporting, including analysis and research • Manage weekly campaign status documents for review • Work closely with Finance on billing set up and invoicing • Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues • Adhere to established processes and workflows, as it relates to campaign set-up and pixel placement strategy, creative execution (including dynamic creative), ad trafficking, campaign management and any troubleshooting necessary with pixels, creative assets and campaign reporting • Provide input on new processes and workflows as needed • Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight Site Leader at Outbounders.com September 2013 - April 2014 • Oversee daily operations • Coordinate employee schedules, ensuring adequate coverage • Enforce all workplace policies andprocedures • Coordinate training and professional development activities for employees • Conduct staff performance reviews • Maintain and adhere to departmental budget • Approve project plans • Address and report safety concerns in a timely manner • Track and monitors project progress, adhering to prearranged standards • Ensure compliance across the worksite • Review all project contracts before submitting to management • Answer inquiries from potential projectpartners • Mediate on-site conflicts • Prepare and submits bi-monthly progressreports Manager of Business Development at Novanet May 2012 - March 2013 • Assessment of Marketing Opportunities and Target Markets • Intelligence Gathering on Customers • Pro-actively hunt for target organizations and establish communications with those businesses that can benefit from our Company’s services. • Further develop multi-tier relationships to organically grow the clients’ accounts. • Generating Leads for possible sales • Advising on, Drafting and Enforcing Sales Policies and Processes • Follow-up Sales Activity • Formal Proposal and Presentation Management and Writing • Pitch and Presentation Rehearsals • Build referral and lead generation network • Develop the corporate brand strategy • Develop and manage marketing tools and collateral for existing and new clients • Implement business models so as to create new ventures • Forecast long and short-range market potential for Management’s analysis • Adopt a hands-on approach in monitoring the implementation and execution of marketing programs • Account Planning and Performance Monitoring • Proposition Development, and AccountDevelopment Head of Operations & Business Development (Consultancy) at JVOutsourcing, Inc July 2012 - October 2012 • Identify new business opportunities - including new markets, growth areas, trends, customers, products and services • Seek out the appropriate contact in an organization • Generate leads and cold call prospective customers • Meet with customers/clients face to face or over thephone • Understand the needs of customers and be able to respond effectively with a plan of how to meet these • Think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business • Work strategically - carrying out necessary planning in order to implement operational changes • Draw up client contracts - depending on the size of company, this task may be completed by someone else or agreements may not be as formal • Have a good understanding of the businesses' products or services and be able to advise others about them • Ensure staffs are on board throughout the organization, and understand the need for change and what is required ofthem • Train members of the team, arranging external training where appropriate • Discuss promotional strategy and activities with the marketing department • Liaise with the finance team, training and operations departments as appropriate • Seek ways of improving the way the business operates • Attend seminars, conferences and events where appropriate • Keep abreast of trends and changes in the businessworld. Service Consultant (Remote Job) at PrinterWorks West Inc April 2011 - March 2012 • Create demand for our products and services in the SMB space. • Cold calls to customers for profiling and next steps for our Sales and Service team. • Advising on, Drafting and Enforcing Sales Policies and Processes, and Services • Follow-up Sales Activity • Formal Proposal and Presentation Management and Writing • Assessment of Marketing Opportunities and Target Markets. • Intelligence Gathering on Customers. • Build a strong customer base • Provides in-depth analysis andrecommendations • Sales with a touch of Customer Service Managing Director at ABIZ360 BPO Solutions, Inc. January 2011 - October 2011 • Give strategic advice and report results and findings to chairman and board members. • Keep all relevant stakeholders informed of developments online with company’s objectives. • Manage resources, including the attracting, hiring and retention of personnel. • Ensure employees move in the same strategic direction to achieve its mission. • Create and report on business plans, monitoring its efficacy and progress. • Remain close to all stakeholders including the chairman and board members, staff, clients, key decision makers and external service suppliers. • Research and implement new initiatives to drive revenue, lower operating costs while maintain quality products that are competitive, all while delivery excellent customer support. • Continuous monitoring of the annual budget and ensure that revenue/sales targets aremet. • Manage and report on the effective implementation of a marketing strategy to maintain market relevance and promote products and services to increase sales. • Manage key personnel, clients and service providers. • Maintain the quality of products, services, customer support and level of service in line with service level agreements and other retention strategies. • Promote the wellness of staff and implementing policies in line with labor legislation and health and safety guidelines to create a diverse and positive working environment. • Preparation of annual reports and attending/presenting at board meetings. Manager of Business Development & Sales at Bridgys Inc. Conatct Center August 2010 - January 2011 • Contacting potential clients to establish rapport and arrange meetings. • Planning and overseeing new marketing initiatives. • Researching organizations and individuals to find newopportunities. • Increasing the value of current customers while attracting newones. • Finding and developing new markets and improving sales. • Attending conferences, meetings, and industry events. • Developing quotes and proposals forclients. • Developing goals for the development team and business growth and ensuring they are met. • Training personnel and helping team members develop their skills. Regional Sales at Lexmark Canada Inc. August 2009 - August 2010 • Generate demands for our products in the channel. • Provide valuable support to our Channel partners with their salesefforts. • Business ModelDesign • Account Planning and Performance Monitoring • Proposition Development, and Campaign Development • Advising on, Drafting and Enforcing Sales Policies and Processes • Follow-up Sales Activity • Formal Proposal and Presentation Management and Writing Demand Generation at Lexmark Canada Inc. February 2009 - August 2009 • Create demand for our products through our Channel Partners, Dealers • Cold calls to customers for profiling and next steps for our Dealers. • Advising on, Drafting and Enforcing Sales Policies and Processes • Follow-up Sales Activity • Formal Proposal and Presentation Management and Writing • Set appointments for our Dealers. Direct Sales at Lexmark International, Inc. July 2008 - February 2009 • Generate demands for our products, "cold-calling" end-users. • Set up appointments for the Territory Sales Manager. • Assessment of Marketing Opportunities and Target Markets. • Intelligence Gathering on Customers. Lead Quality Assurance Analyst at Voiceville Communications Inc. July 2007 - May 2008 • Handled an average of 20-30 agents. • Monitors and maintains the Performance of the team and each agent. • Provides mentoring and coaching with respect to the behavior of each agent on Performance and Call handling as well as SalesTechniques. • Analyzes Daily Performance Trending of the Team, the Weekly and Monthly Trending. • Delivers Week and Monthly Performance Report as well as providing in-depth analysis on how the performance went. • Takes escalated calls or calls that need immediate attention. Area Sales Manager at Masoph Marketing Services November 2004 - July 2007 • Handled an average of 6-8 Teams (VisMin Area) • Monitors and maintains the Performance of the teams and their agents. • Provides mentoring and coaching with respect Sales Techniques and increasing their Sales. • Analyzes Daily Performance Trending of the Teams, the Weekly and Monthly Trending. • Delivers Week and Monthly Performance Report as well as providing in-depth analysis on how the performance went. • Make sure that the teams are up to speed with their given sales targets/quotas. Unit Sales Manager at Cardians Marketing Services June 2002 - September 2004 • Handled an average of 10-20 sales agents. • Monitors and maintains the Performance of the team and each agent. • Provides mentoring and coaching with respect to the behavior of each agent on Performance and as well as SalesTechniques. • Analyzes Daily Performance Trending of the Team, the Weekly and Monthly Trending. • Delivers Week and Monthly Performance Report as well as providing in-depth analysis on how the performance went. • Makes sure that the agents are up to speed with their given sales targets/quotas. Marketing Officer at Virtual Industrial Productions May 1999 - February 2002 • Attend performances and other events as required out of normal officehours. • Support the company’s archive function by archiving relevant marketing material. • Undertake any reasonable duties at the request of the marketing manager. • Ensure company management guidelines and policies are followed. • Assist with the implementation of the marketing strategy with specific objectives and targets as agreed. • Manage and maintain positive relationships with venue staff and media partners. • Support the overall marketing objectives of company both externally and internally. • Take responsibility for originating and planning campaignsin conjunction with the Marketing • Develop promotional opportunities and ideas from conception through to delivery Education University of Cebu Bachelor of Science, Commerce, Major in Management Accounting, 1994 - 1998 Activities and Societies: Basketball Team, English Club, Darts Club, Billiards Club Interests Business Development, Outsourcing Projects, Client Acquisition, Client Relations, Partnerships, Sales and Marketing, Operations Management, Call Center Operations, Account Management Languages English (Full professional proficiency) Tagalog (Full professional proficiency) Cebuano (Full professional proficiency) Certifications Six Sigma Yellow Belt December 2008 11 people have recommended Ariel on LinkedIn "I worked with Ariel on a B2B campaign. He was very responsive. The program launched on time and he did a great job managing his agents to maintain excellent business relationship. I will use him for future projects." — Barry Weiss, was Ariel's client "Ariel was a great help to my business when I was trying to fit the right printing/imaging solution to a client. He was always able to answer my product questions and propose workable solutions." — Chris Guertin, was Ariel's client "Ariel takes pride in his work and was always of great assistance. He worked hard to get me the information I required and was very personable as well. Andy" — Andy Babin, was Ariel's client "He is a valuable access to the Company he works for. He is well-trained in delivering excellent customer service as well as products & services." — Teddy Chan, was with another company when working with Ariel at Lexmark Canada Inc. "Ariel has always responded quickly to my requests with very good information. I trust him as a valued resource at Lexmark." — Sean Wilmot, was Ariel's client "Ariel has been an excellent asset to MIT for supporting us with all our Lexmark sales and product support. Ariel has been an example of a excellent first class rep and is one of the reason we do business with Lexmark" — Erez Zevulunov, was a consultant or contractor to Ariel at Lexmark Canada Inc. "Ariel Lumbab was a Regional Sales Representative responsible for our Tier 2 and Tier 3 VARS and Resellers in Canada. Ariel played an incremental role in growing the Lexmark marketshare in the High End Professional Series printers in the Canadian Marketplace. His positive attitude, true belief that "the customer always comes first", attention to detail and his perseverance, resulted in customer loyalty and increase in sales in his customer portfolio. When speaking to Ariel's customers, they always made sure to mention how they appreciated his professionalism, positive attitude and willingness to go out of his way to assist them. Ariel is a true professional, team player with great ability to multitask. I would highly recommend Ariel as hewould be an asset to any organization." — Cosimo Coffa, managed Ariel indirectly at Lexmark Canada Inc. "Ariel is a conscientious Sales Representative who is committed to finding the right solution for his Resellers." — Rita Wiggins, was with another company when working with Ariel at Lexmark Canada Inc. "Ariel is an outstanding, results driven individual and I'd recommend him to any organization. He's technically astute and couples this with excellent inter-personal skills which means he's able to own the sales process from the first new business call through to the relationship management piece. An excellent, all round sales professional," — Philip Dela Torre, worked directly with Ariel at Lexmark International, Inc. "Ariel worked with me at Lexmark, providing inside demand generation focused on net new SMB business revenue in New York City. With Ariel's assistance, we achieved greater than three times the sales activity of our peers. Additionally, Ariel and I won three consecutive sales competitions, based on the amount of cold accounts physically appearing at Lexmark Open House events. I can honestly say that Ariel is the most professional and persistent inside sales representative that I have ever worked with. All of my New York City SMB Accounts have praised him time and time again for his work ethic and organizational skills. As a sales professional who had worked intimately with Ariel for approximately one year, I am happy to recommend his work. Ariel is a team-player in every sense of the phrase and has earned by A+ recommendation." — Jeff Giletto, managed Ariel indirectly at Lexmark International, Inc. "Ariel is doing very good for his position as QA. He wanted his agents to be as perfect as they can. He monitored them closely. He then directly gave advised or suggestions in every time he caught some lapses from hisagents." — Julie Pabillore, worked with Ariel at Voiceville Communications Inc.