Ariel Linarte

Ariel Fernando Linarte Fernández Age 29 Nationality: Nicaraguan. Address: Km 15.5 Carretera a Masaya. Residencial Palmetto. Nº195 CP City: Nindirí, Masaya :- :- Professional Experience Landterra Dates of employment: July 10th 2019 – February 26th 2020 Business Industry: Knowledge Process outsourcing (KPO) Position: Student Loan Subsidy Analyst Duties: • • • • • Cold calling using a database to make appointments for customers interested in getting reduced the balance of their student loan. Following up each case and make sure they gather all documents needed to make the loan assessment. Answering calls from prospective customers and respond to inquiries about the service Persuading the customer to buy by demonstrating how service meet their needs Keeping records of calls and appointments and record useful information for stats purpose. Concentrix Dates of employment: August 5th 2016 – July 7th 2019 Business Industry: Business process outsourcing (BPO) Position: Customer Service Representative Duties: • • • • • • • Visual screening resumes to determine which candidate meets the minimum requirements before moving chosen candidates on the next step in the hiring process. Making sure each candidate meets basic jobs criteria according to business`s company standard. Conducting initial interviews, which are then used to narrow of potential candidates who will be interviewed by the hiring manager. Coordinating the reference and background checks. Conducting reference checks by verifying employment information and contacting the professional and personal contacts provided by the candidate. Following up on the interview processes status. Completing timely reports on employment activity. CONSULTEM Dates of Employment: February 7th 2014 – February 7th 2015 Business Industry: Business Consultant Position: Account Payable/Receivable Job Duties: • • • • Determining cost of operations by establishing standard costs and collecting operational data. Identifying financial status by comparing and analyzing actual results with plans and forecasts. Maintaining database by entering, verifying and backing up data. Assisting in the elaboration of the Executive report for taking decisions. Citibank S.A Dates of Employment: June 16th 2013 - 06 September 6th 2015 Business Industry: Financial Industry. Position: Telemarketing Agent. Job duties: • • • Delivering prepared sales talks, reading from scripts that describes products or services, in order to persuade potential customers over the phone to purchase financial products such as: Personal loans, Extra-credit, credit cards, life assurance, etc. Explaining financial products such as: interest rate, period of time, allowance and answering questions from customers. Obtaining customer information such as name, address, and other personal details in order to determine the minimum requirements for a personal loan or extra-credit. Sitel S.A Dates of Employment: November 7th 2012 – May 8th 2013 Business Industry: BPO (Business Products Outsourcing). Position: Bilingual Customer Service Representative. Job Duties: • • • • Assisting customers to make bill payments over the phone. Assisting customers to activate brand new phones. Porting out phone numbers to other companies. Providing technical assistance to customers regarding use of the cell phone. Academic Profile 2002 - 2006 Bachiller en Ciencias y letras Instituto Pedagógico La Salle- Lic. Economía Aplicada Universidad Centroamericana (UCA) Diploma: Mención en Economía de Empresas y PYME. Languages Wall Street Institute. English. (Level C2) Centro Cultural Brasileiro -Nicaragüense Portuguese (Level B2) Software courses: Universidad de Ingeniería (UNI): Curso de Análisis Estadístico de datos con SPSS 20 (January 25th – March 15th 2014) Curso libre de Excel Financiero (October 13th 2012- December 9th2012) Curso libre de Excel avanzado (June 30th 2012 - September 27th 2012) Other certificates: INPRHU: Volunteer Program (February 11th 2016 – April 27th 2016) • Assisting to entrepreneurs in the elaboration of the business plans and their participation on the program of the capital seed. JICA: Conference about commercial opportunities for Pymes in the japanese market. February 25th 2015.