Hello
I’m Ariel Habawel
RODRIGUEZ, RIZAL 1860 PHILIPPINES
(--https://ahabawel.com
Technical Support/Customer Care Specialist with over 9+ years of experience assisting clients with website related
issues. Provided excellent customer service over the phone, chat, and email. I am a reliable and dedicated person
who can work on my own or with a team.
Experience
MAY 2020 - JUNE 2022
Elementor- APAC Shift Supervisor (remote)
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Managed monthly schedules, employee shifts, and time-off requests.
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Keep an eye on the queue and assign urgent tickets to available support agents.
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Helped answer emails when the number of tickets was high.
JANUARY 2018 - MAY 2020
Elementor - Tier 2 Technical Support (remote)
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Communicate with customers and answer their technical issues via live chat email.
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Investigate and document bugs and escalate them to Tier 3 if needed.
MARCH 2014 - DECEMBER 2017
Netregistry - Tier 2 Chat and Email Support
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Answered general questions about various services the company is offering.
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Helped customers with different web hosting issues, like server errors, website migrations, CMS
installations, and setting up their email software.
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Assisted customers having issues with their domains, DNS, cPanel/WHM, various TLD issues.
APRIL 2012 - FEBRUARY 2014
Yell Adworks - Customer Support
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Helped clients build template based websites, answered how-to questions.
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Supported clients in making modifications on their websites via phone and email.
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Created web banners, flyers on the spot through live remote sessions with clients.
Education
JUN 1990 - MARCH 1994
Baguio Central University, Baguio City, Philippines - BS in Computer Science
Skills
Technical Skills: Adobe PhotoShop, Indesign, Elementor, Web Hosting and DNS.
Soft Skills: Leadership, Empathy, Adaptability, Collaboration.
