Ariel Gurrea

ARIEL J. GURREA Age: 38 Address: 826-B. Nasipit St. Talamban Cebu City Email:-Skype ID: ariel.gurrea Contact No- Objective: To work in a company where I could effectively share my talents, impart my knowledge and skills and develop more my craft, which in return provides growth and advancement to my career and contribute to the success of the company. Education: University of San Jose-Recoletos AB-Mass Communication Major in Journalism 1997 - 2001 Work Experiences: Virtual Assistant: Click Insure October 2017 - January 2018 Main Role: Follow-up with the clients and assist them with the review of insurance policies and other related concerns. I coordinate with Insurers and gather relevant data to be inputted into our system or CRM. Also, do prospecting calls. In that role, I was able to come up with more organized reports pertaining to our sales performance. Sales Associate: EXL Service Philippines, Inc. (Logistic Account) January 2016 - October 2017 Main Role: Do prospecting calls and account management of existing clients for transportation service. I help them booked their shipments, provide a quote and follow-up with terminal people to ensure that their shipments will arrive on time and damage-free. In that job, I manage to consistently grab more sales and have been awarded as top agents for several months. Customer Service Consultant: Telstra International Philippines, Inc. (Telecommunication Company) September 2014 - November 2015 Main Role: Assist Australian customers with their billing and account inquiries and help them solves their telecommunication and connectivity issues on their mobiles, landlines and internet. I have been appointed as Subject Matter Expert (SME) because of my exemplary performance. Customer Service Consultant: Teleperformance Cebu (Telstra Account) March 2014 - August 2014 Main Role: Assist Australian customers with their billing and account inquiries and help them solves their telecommunication and connectivity issues on their mobiles, landlines and internet. Account Manager for Sales and Customer Service: Insta-Call Center (Appointment Setting and Billing Support for ATM and POS machines) March 2012 - March 2013 Main Role: Manage my team of customer service and sales representatives. Take over some escalation calls. Coordinate with my boss and our clients in terms of training, campaign launching, system integration and reporting. In that role, I was able to come up with a Knowledge-Based tool that helps my team assume their job more efficiently. Customer Service Rep. /Sales Coach : Aegis PeopleSupport (Sit-up/Bid TV Account) April 2010 - August 2011 Main Role: Process customer orders for online shopping business in the UK and making sure that all details are lodged accurately. Also, we do upsell for membership clubs in the UK. In that role, I became a consistent sales agent and role model to the newbies when I was promoted as their Sales Coach. I share best practices and effective sales techniques. Skills: Writing, Editing, Customer Service, Virtual Assistant, Sales, Online Researching * Proficient both oral and written communications. * Writing, editing and proofreading of articles or any correspondence. * Knowledgeable in Intuit QuickBooks and other office applications such as Word, PowerPoint, Excel, Adobe Photoshop, PageMaker, Outlook, MS-DOS application, etc. * Has expertise in using CRM tool, phone dialer using Vicidial, Avaya, Xlite and Zoiper Awards and Recognitions: Consistent Deanlister * Special Awardee * Grand Prize Winner of Prayer Writing Contest -USJR * Journalism Award as Editor. Top Sales Agent for the months of January, October and November presented by EXL Service, Philippines, Inc. Award of Excellence as TOP Inside Sales Representative for the month of March as presented by EXL Service, Philippines, Inc. References: Mr. Andrew Villanos Account Manager at Amazon ,- Ms. Ethel Marie Pagaling Supervisor at Telstra TIPI Supersite- Mr. Fitzgerald Galenzoga Supervisor at Telstra TIPI Supersite-