Ariel Enrique Henriquez Castillo

ARIEL HENRIQUEZ CASTILLLO E - - Managua EXPERIENCE Inbound Call Center Agent BrightDrop Virtual Assistants • • • • Food Lion Alliance Capital Llinas Law Criminal & DUI Defense • • • • Equifax • 10/2023 - 12/2023 Charlotte, NC 08/2023 - 09/2023 Hauppauge, NY 02/2023 - 07/2023 Remote Maintained positive attitude and effectively de-escalated clients during crisis situations Coordinated schedules and appointments, sending out reminders regarding appointment dates Answered and logged incoming inquiries via phone and email Established and maintained correspondence systems to manage information requests and distribution Entered client data into files database to manage records and customer Interviewed clients and obtained vital case information to support lawyer Sales Rep • • • • Remote Contacted private businesses by telephone to create sales Compiled key customer data to plan selling strategies and identify specific client needs Maintained accurate records of customer interactions and transactions Performed data entry into CRM system including account information and sales activity logs Intake Specialist • • Present Restocked produce and removed expired or damaged merchandise Greeted customers and provided immediate and courteous service Followed company guidelines for cleaning and sanitizing work surfaces and equipment Monitored work environment to maintain safety, cleanliness and organization Received and unloaded new products upon delivery, checking for damage and order accuracy Sales Specialist • • • • 02/2024 Responding to incoming calls on behalf of clients, ensuring a professional and friendly tone. Handling emergency calls and notifying clients according to pre-established protocols. scheduling appointments for clients, with their integrated software. Assisting with payment transactions during order taking or follow-ups. Produce Associate • • • • • SUMMARY 01/2022 - 12/2022 Managua, Nicaragua Sourced new sales opportunities through inbound call Collected payments Helped customers find specific products, answered questions and offered product advice Sold various products by explaining unique features and educating customers on proper application or usage Placed orders and answered customer questions through email and over phone to maximize customer service Sales Rep 11/2019 - 11/2021 Equifax • • • • • On site/Remote, Managua, Nicaragua Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service Remained calm and professional in stressful circumstances and effectively diffused tense situations Demonstrated excellent communication skills in resolving product and consumer complaints Educated customers on special pricing opportunities and company offerings Developed strong customer relationships to encourage repeat business Powered by www.enhancv.com Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. • I am a quick and efficient learner, I can perform just fine under pressure and time is the most valuable asset for me so I'm always looking to be productive and spend my time the best way possible, I find comfort helping people and I strongly believe that there is always a solution for any unwanted situation, I am always open to get feedback to help my professional career and like to set expectations with my co-workers to have a healthy professional environment. LANGUAGES English Spanish Proficient Native SKILLS CRM proficiency Data Entry Skills Sales Multitasking Sales Skills Problem-Solving Active Listening Attention to Detail Adaptability Your Skill EXPERIENCE Customer Service Representative Managua call center • • • • • 03/2019 - 10/2019 Managua, Nicaragua Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements Handled customer service issues by providing guidance or escalating for advanced support Used remote login tools to assist clients with technical and product questions Walked customers through common phone hardware and software configurations to maximize service functionality EDUCATION High School Diploma Instituto Técnico Jose Dolores Estrada Powered by 08/2001 - 11/2018 Managua, NIC www.enhancv.com