Ariel Aranas
EDUCATION
2003 - 2007
Bachelor of Science:
Nursing| Cebu City Medical
Center
Organized and dedicated Administrative
Assistant with proven track record of
providing exceptional customer service in
fast-paced environments. Offering keen
attention to detail and strong decision
making skills to manage multiple,
concurrent tasks. Self-motivated work
ethic to perform effectively in
independent or team environments.
1999 - 2003
Secondary Education|
University of San JoseRecoletos
SKILLS
Virtual Workforce
Management
Administrative Support
Product Research
Sales & Inventory Entries
Procurement
CRM Software
Lead Generation
Medical terminology
understanding
Financial terminology
understanding
WORK EXPERIENCE-
General Virtual Assistant/Order Processing
Doggyswag Shop, Las Vegas
·
Managed electronic and paper filing systems by
updating paperwork, maintaining documents and accurately
recording information.
·
Completed business correspondence, transcription and
data entry.
·
Coordinated Skype calls across multiple time zones.
·
Set up virtual Zoom meetings, invited guests and
disseminated agendas.
·
Managed CRM input, exports and clean up.
·
Responded to customer requests for products, services
and company information.
·
Clarified customer issues and determined root cause of
problems to resolve product or service complaints.
·
Updated account information to maintain customer
records.
·
Processed at least 60 orders per day.
WORK EXPERIENCE-
Medical Administrative Assistant
The HCG Institute, Philadelphia
·
Completed business correspondence, transcription and
data entry.
·
Monitored emails, organized inbox, and prioritized
messages for supervisor.
·
Conferred with customers by telephone, chat or email
to provide information.
·
Organized and managed team tasks using ZOHO and
Magento.
·
Answer over 50 chats daily.
-
Customer Service Representative
SOURCEVapes, Las Vegas
·
Recommended products to customers, thoroughly
explaining details.
·
Offered advice and assistance to customers, paying
attention to special needs or wants.
·
Answered product and service questions, suggesting
other offerings to attract potential customers.
·
Answered customer telephone calls promptly to avoid
on-hold wait times.
·
Used company troubleshooting resolution tree to
evaluate technical problems and find appropriate solutions.
·
Recorded account information to open new customer
accounts.
·
Effective liaison between customers and internal
departments.
·
Maintained up-to-date knowledge of product and
service changes.
-
Bank Specialist
JPMorgan Chase & Co., New York
·
Cross-sold wide range of services and products to
increase new business and expand existing customer
relationships.
·
Opened new accounts and made changes to existing
accounts.
·
Investigated and resolved account issues by offering
applicable options to customers.
·
Executed wire transfers, stop payments and account
transfers.
·
Calculated fees due, interest and change for customer
transactions.
·
Maintained friendly and professional customer
interactions.
